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Retail Operations Director

Surterra Wellness

This is a Full-time position in Las Vegas, NV posted May 21, 2021.

Director of Retail Operations – Dispensary

Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.

The Director of Retail Operations is responsible for optimizing the retail experience and ensuring seamless operation with tight compliance and inventory controls. This is a heavily people-oriented management role that ensures all Store SOPs are carried out in smooth and disciplined manner. The Director will work very closely with the Market Leaders, and Managers to ensure each department is aligned with budget projections and operational goals. To achieve this, the Director must learn and integrate all components of our existing SOPs, ensure organizational readiness, and manage the day-to-day operations such that we consistently achieve profitability.


  • Lead the store workforce management team to drive efficiencies in store scheduling, payroll forecasting, reporting and administration of incentive programs.
  • Partner with the finance and accounting department to analyze store incentive programs to recommend changes that will drive top line growth and/or expense savings; as well as, manage store expenses and drive cost savings.
  • Create a consistent in-store experience for customers; work with operations leaders to ensure store experience meets expectations consistently.
  • Primary liaison between the executive management team and location to ensure that all information is communicated in a timely, consistent, and brand appropriate manner.
  • Develop retail policies and procedures with the human resources team and incorporate into daily operations.
  • Ensure operations are in full compliance with all local, state, and federal laws in Nevada.
  • Monitor and/or adjust KPIs and work with each Dispensary Management to meet and exceed goals.
  • Monitor staffing levels and other operational aspects to optimize store performance.
  • Responsible for communicating regional performance and feedback to Executive Management.
  • Stay informed of new technology and cannabis industry initiatives to drive innovation and efficiency within store.
  • Partner with the Human Resources department to support training, talent management, employee relations & morale.
  • Partner with Compliance and Safety to ensure Operations in consistently meeting the expectations and compliance regulations of CCB.


  • 7 to 10 years retail experience, specifically in field operations, sales, workforce management and communications.
  • At least 5 years’ experience in a management or supervisory position
  • Experience in the Operations within the Cannabis industry a plus.
  • Understanding the uniqueness of the Las Vegas Market and consumer behavior.
  • Must be a collaborative team player who can both nurture and develop management.
  • Strong organizational, project management and time management skills to successfully implement strategic initiatives from initial idea through execution.
  • Strong quantitative, analytical skills with attention to detail and accuracy
  • Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively.
  • Ability to work in a fast-paced, changing, and challenging environment.
  • Strong Analytical, Communication and EQ skills
  • Proven track record of managing the scope of operations in a complex business environment.
  • Focuses simultaneously on short-and long-term goals.
  • Ability to identify and resolve problems quickly.
  • Experienced in a leadership role in an environment that is fluid, fast-paced, and constantly changing.
  • Organized with a sense of urgency and ability to motivate a team.


Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.


Integrity – We operate in a regulated and unchartered industry. Act and make decisions that stand up to scrutiny and reflect our position as a sophisticated, credible and respected leader. Be honest, trustworthy, dependable, and honorable. Demonstrate sound moral and ethical ways of interacting.

Collaboration – We are a collection of the best talent at all levels. Learn and grow from this diversity: welcome healthy debate and proactively seek other perspectives and points of view to find the best solution while not resting on consensus. Proactively ensure the right people have the right information at the right time. Work as a team vs. an individual performer.

Agility – We are growing incredibly fast in a new industry. Be open to change, be ready to pivot on the moment’s notice, and act with a sense of urgency to take advantage of opportunities. Then be ready to do it again. Quickly –and calmly -respond and adapt to the unexpected. Modify and streamline processes, find more efficient ways of doing your job. Work efficiently across markets, time zones, and functions.

Intentionality – Intentionality requires action –it makes your intentions happen. Good thoughts are meaningless without action. It is initiative directed by the purpose to move our business forward. Intentionality is doing things important to you, even when not easy. Transformational change happens with intentionally.

Alignment – Together, we must understand and believe in our vision, mission, business and team goals and priorities. When we make a decision, even when we don’t have consensus we all align behind that decision and execute. We don’t revisit decisions unless we have material new data or circumstances.

Accountability – Make the best proactive and reactive decisions given the available information and the wisest counsel. • Own your decisions, actions and outcomes, and promptly correct mistakes. • Be reliable, honor commitments and do not finger point, off-load responsibilities, or criticize co-workers. Look after co-workers and team’s success.

Do you have a valid Driver’s License and/or State Issued Photo ID?  *

What town/city do you reside as of the date of the application?  *

We empower our associates to express all their talents. Do you speak any additional languages in addition to the English language?  *

What is the compensation you are seeking for the position? (Please list hourly rate / or salary range).  *

If the compensation you requested is out of our consideration range are you willing to discuss negotiations? Please explain — if necessary.  *

Our industry is a regulated industry. If offered a position, the applicant has the right to accept the position. However, the process to start work includes the completion of all material and information.Are you understanding of this information?  *

Parallel is a leading, global company that pioneers human well-being through the benefits of cannabinoids. We believe in promoting opportunities within our company and proactively matching the right people, with the right jobs. Please share with us why you feel you are a match for this opening.  *

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