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Leasing Consultant

Psdm

This is a Full-time position in Las Vegas, NV posted November 24, 2021.

· Leasing

· Enthusiastically stand up and greet all prospects/residents and qualify prospects/residents by covering all criteria (ask questions; utilize completed guest cards, work orders etc.).

· Immediately record all telephone and in-person visits on appropriate reports (guest card, conversation log, work order).

· Files own guest cards and maintains consistent follow up.

· Open and inspect models and available “market ready” apartments daily, communicate related service needs to Property Manager.

· Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

Ask for the money on every tour.

· Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

· Update availability report, process applications for approvals.

(i.e., credit check in On-Site, rental verification, proof of income, etc.) Submit processed applications to the Property Manager for approval.

Follow up with applicant regarding status.

· Ensure apartment is ready for resident to move-in on agreed date.

· Immediately follow-up on prospects that did not close and attempt to close sale again.

If unable to help prospect, refer them to sister communities to meet prospect’s needs.

· Secure new resident’s signature(s) on all appropriate paperwork prior to move-in.

Get new resident set up on Prospect Portal.

Orient new residents to community.

· Assist in completing lease renewals.

Distribute and follow-up on renewal notices.

· Monitor advertising effectiveness.

Gather information about market competition in the area and file.

Understand what your competition has to offer.

· Represent the company in a professional manner at all the times.

· Post Craigslist ads daily; update all online marketing sites minimum of weekly.

Administrative

· Accept rental payments and give immediately to Assistant Community Manager.

· Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis.

Review with the Community Manager prior to obtaining signatures.

· Maintain current resident files.

· Maintain and record daily inspections for the community.

· Distribute all company or community-issued notices.

· Maintain accurate monthly incentive records on leases and renewals for bonus purposes.

· Assist management team with other various tasks as required.

· Consistently implement policies of the community.

Resident Retention

· Receive all telephone calls and in-person visits.

Listen to resident requests, concerns and comments.

· Quickly complete maintenance work order and inform the maintenance team.

Answer questions for residents about community, repairs, rent, rules, etc.

Follow up on a timely basis if unable to respond to residents on all matters.

Note any work orders for leaks in the leak log binder.

· Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.

· Maintain open communication with Property Manager and Maintenance Supervisor.

· Contribute to cleanliness and curb appeal of the community on continuing daily basis.

· Assist in planning resident functions.

Attend functions and participate as host for any functions as directed by the Community Manager.

Neighborhood Marketing

· Participate in outreach marketing activities on a regular basis to obtain prospective residents.

· Advise residents of referral concessions (if permitted).

· Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.

· Distribute newsletters, pamphlets, flyers, etc.

· Conduct market surveys and shop competitive communities.

· Keep track of all marketing in the marketing binder.

Essential Job Functions:

· Excellent customer service skills.

· Successful completion of Gracehill training courses as outlined in the Gracehill training class.

· Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

· Demonstrate an ability to support and contribute to community team.

· Maintain a minimum of 15% closing ratio.

· Maintain constant and detailed knowledge of market conditions and competition in the surrounding communities to better maximize rents.

· A keen eye for detail.

· Demonstrate strong oral and written communication skills.

· Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, Yardi and On-Site.

· Must possess a positive attitude, and energetic personality and the ability to smile under all circumstances.

· Participate in training in order to comply with new or existing laws.

· Ability to work a flexible schedule, including evenings and weekends if needed.

· Two (2) years experience in previous relevant customer service.

· Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

· Comply with expectations as demonstrated in the employee handbook.

· Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

· Successfully pass drug test and background check.

· Must have a valid driver’s license.

Safety Responsibilities:

· Learn and ensure compliance with all company, local, state and federal safety rules.

· Ensures that unsafe conditions are corrected in a timely manner.

Additional Requirements:

Attendance is an imperative job function.

Job Type: Full-time

Pay: $13.00
– $15.00 per hour

Benefits:
401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Supplemental Pay:
Bonus pay
Ability to commute/relocate:
Las Vegas, NV 89142: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Yardi
– CRM: 1 year (Required)
License/Certification:
Driver’s License (Required)
Work Location:
One location
Work Remotely:
No
Work Location: One location