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New

General Manager

Defy

This is a Contract position in Las Vegas, NV posted November 23, 2021.

Do you love fun and exciting environments?

Do you love creating memorable experiences?

We are the largest provider of trampoline parks globally, with names such as CircusTrix, DEFY, Sky Zone, Rock’n Jump and more.

Our purpose is to drive the active entertainment movement across the globe by creating memorable moments, inspiring participation, and supporting our team members and guests as we achieve new heights together.

We value creativity, innovation, integrity, diligence, customer satisfaction, as well as employee well-being.

We apply these values through you to help create an atmosphere where we can continue to be ‘Purveyors of Awesome’.

Currently, we are in search of a new General Manager to join our team The GM works as one of the culture leaders in the park, ensuring the team has the knowledge and resources needed to maintain focus on the company cores values: Make it Fun, Keep it Safe.

This position oversees all Manager on Duty and day-to-day operational functions as well as manages all programs, promotions and business development activities.

This includes developing and implementing processes, ensuring a safe and functional operating environment for the team and guests, and consistently working to improve the delivery of awesome guest experiences and operational efficiency.

Key Responsibilities: Safety and cleanliness Driving sales and KPI Overseeing performance of the team.

Leading the team to meet and exceed goals while taking responsibility for outcomes.

Ensuring the best customer service in the city.

Upholding company and industry safety and sanitation standards.

Motivating the team to meet company goals and promote a culture of positivity.

Managing park P&Ls to ensure parks profitability and efficiency.

Places an emphasis on positive guest experiences in order to ensure positive traffic year-over-year.

Enforce park rules to uphold a safe, family-friendly environment.

Oversee the operations of the park including cash and sales control, party management and set-up, inventory management and park opening/closing procedures.

Accountable for everything that transpires in the park, including but not limited to sales, safety, cleanliness and any injuries or incidents that may occur at park.

Report bad news immediately.

Always be transparent in your work.

Deliverables: A safe park.

Positive traffic year-over-year.

Meeting or exceeding company goals (birthday parties, membership sales, events, etc).

A positive reputation in the community.

Develop talent within the park.

Core Competencies and Behavioral Examples/Expectations: Urgency will execute tasks quickly and efficiently.

Accountability will take responsibility for all events that occur at their park.

Flexibility will be able to adapt to any new task or goal set by corporate.

Manages Execution will prioritize tasks in order of importance and execute them in that order.

Maximizes Relationships will build relationships with other team members and reach out to other GM’s in order to learn additional skills and develop further as a leader.

Courage will be able to firmly but kindly have difficult conversations with team members if any member is under performing and work to develop a plan of action to rectify the situation.

Communication will keep an open and honest dialogue in order to keep park running smoothly.

Performance Management will manage performance of team members and ensure that company goals and policies are being met and followed, respectively.

Talent Management will mentor AGM and help them grow and develop as a leader.

Collaboration will work with other GMs and reach out to DM for assistance with projects.

Requirements: Previous Management experience Previous leadership experience of large teams.

Positive energy Servant Leader Salary: $60,000
– $70,000/year Bonus Opportunities INDDEFY by Jobble