Asst Marketing Manager – Exempt
Hilton Grand Vacations
This is a Full-time position in Las Vegas, NV posted June 20, 2022.
Job Description
HGV now offers Day One Team Member Benefits!!
What will I be doing?
There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
As an Assistant Marketing Manager you will lead the team to meet and exceed qualified tour and package expectations to HGV’s Sales Gallery. To meet objectives, plan objectives and obtain maximum production and efficiencies
Executes Strategy
- Execute tactical marketing plans as set by the Sr. Director of Marketing to exceed plan; tour flow; cost/sales efficiency and net volume targets for local Marketing.
- Recruit, hire and train Team Members for Marketing programs.
- Manage and refine the relationship with Resort Operations, Sales and Direct Marketing.
- Manage and coordinate all tour flow for respective Sales Centers.
- Champion Hilton quality customer care culture throughout all Marketing channels.
- Maintain performance management standards, compensation plans and reporting Marketing programs.
- Develop and maintain relationships with local vendors, attractions, restaurants and hotel partners to support regional needs.
Drives Execution
- Coordinate tour schedule and availability locally with Administrative team.
- Handle all Marketing related guest issues.
- Handle all NQ’s for Marketing tours.
- Handle tour issues in the lobby or Sales centers
Build and Lead Talent
- Responsible for ongoing training to increase production.
- Work with HR to have all new Team Members attend New Hire Orientation and other training programs as needed.
- Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building and corporate culture.
- Coach the Marketing team in Guest Service and Booking on a weekly basis.
Aim for Results
- Monitor the Marketing Coordinator’s sales pitches and customer interaction on a consistent basis.
- Facilitate all marketing initiatives on the floor.
- Responsible for ensuring POS packages are being offered to guests who can’t tour at all desks.
- Responsible for monthly reviews and maintaining monthly goals
Overall
- Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.
- Carries out all reasonable requests by management of which the team member is capable of performing.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you possess the following minimum qualifications and experience:
- 1 year of supervisory and/or experience advising a team in a sales or marketing environment.
- 1 year of timeshare marketing experience.
- Ability to effectively manage people and scheduling for a large team.
- Intermediate proficiency with Microsoft Word, Excel and Outlook.
- Skilled in interpersonal skills as well as oral and written communication.
- Strong organizational skills to run multiple duties in a fast-paced work environment while meeting deadlines.
- Proven track record of resolving customer service issues or owner service issues.
- High school diploma or equivalent
- Ability to work a flexible schedule to include evenings, weekends and holidays.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 2+ years of people management experience and/or experience advising a team in a sales or marketing environment.
- Timeshare marketing experience with Hilton Grand Vacations.
- Ability to speak, read, write Japanese language.
- BA/BS/Bachelor’s Degree.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.