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AGM/Managers

Echo & Rig Butcher and Steakhouse

This is a Full-time position in Las Vegas, NV posted May 15, 2022.

CRITICAL FEW RESULTS

  • Echo & Rig consistently delivers an outstanding Guest experience.
    • Staff is well trained, knowledgeable and operates as a high-performance team.
    • Service standards are always met and often exceeded.
  • Service is Best of Class and an industry leader in all markets.
  • Staff and management are empowered, and High Morale is evident in the operations at all times.

GUEST ENGAGEMENT

EXPECTED RESULTS

  • Guests feel welcome and important to the organization.
  • Guests experience a heighten level of lifestyle when they dine with Echo & Rig.
  • Service team members display a high level of buy-in to the service program.
  • Service team members build professional long-lasting relationships with our Guests.

Ego-centric gratification is achieved consistently for each and every Guest.

SERVICE

EXPECTED RESULTS

  • Guests develop an emotional connection to the brand.
  • Service team members are artful in the execution of the 7 intents.
  • Guest loyalty is high, and the service team is consciously building brand ambassadors (Our Guests) to represent the brand.
  • Guests feel a sense of excitement and elevated lifestyle when engaging with Echo & Rig.

STEPS OF SERVICE – PACE AND TIMING

EXPECTED RESULTS

  • Steps of service are consistently executed for each and every table.
  • Pace and timing is clearly evident during all shifts.
  • Service is executed with a high degree of teamwork.

HUMAN RESOURCES

EXPECTED RESULTS

  • Leadership is humble and of service to the staff.
  • Teamwork is clearly evident in the workplace.
  • HR protocols are stringently adhered to.
  • Employees have a voice in the company.
  • Records are maintained in a diligent and accurate fashion.

Requirements:

LEADERSHIP SKILLS

INTEGRITY

  • Role model behavior that is consistent with company objectives, guidelines, policies, and practices.
  • Leads with commitment, drive and purpose.
  • Communicates in an honest, direct and timely manner. Always respectful of others.
  • Holds him/herself to the highest standards of performance.
  • Demonstrates ironclad character.

COMMUNICATION

  • Excellent oral and written communication skills.
  • Active listening skills are clearly evident.
  • Always achieves understanding through effective communication.
  • Takes time to solicit feedback from others.
  • Regular team meetings are effective in achieving results.

COMMITMENT

  • Always lead by example role model for others.
  • Challenge him/herself to continuously improve.
  • Takes ownership of all issues and problems related to the organization.
  • Demonstrate commitment to the end objective, never wavering or become discouraged.
  • Demonstrate perseverance.

COURAGE

  • Demonstrate ability to make the tough decisions.
  • Demonstrate ability to take a firm stand even though it may go against popular opinion.
  • Is assertive without being overly aggressive.

HUMILITY

  • Willing to do whatever it takes to achieve results.
  • Demonstrate a genuine concern for making others successful.
  • Deflect praise; allow others to shine.

DRIVE

  • Demonstrate a sense of urgency.
  • Demonstrate extremely high energy level and stamina.
  • Work tenaciously to see projects through to completion.
  • Demonstrate perseverance.
  • Committed to achieving the desired objective, never discouraged.

RESULTS ORIENTATION

  • Understand that effort is not a substitute for results.
  • Resolutions are immediate and long lasting.
  • Hold people accountable to desired performance.
  • Aware of where he/she stands compared to desired results.
  • Laser-like focus on desired results, never distracted.

TEAM BUILDING

  • Builds strong, diverse teams.
  • Teams have clear direction and motivated to achieve desired objectives.
  • Continually challenges team to improve.
  • Creates a focused, collaborative team environment.
  • Involves the team members but willing to take an unpopular position.