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Technical Services Representative

ProfitSolv

This is a Contract position in Las Vegas, NV posted August 5, 2022.

Starting salary is $42,000
– $48,000 Tabs3 (Software Technology, LLC) is looking for a Technical Services Representative to work a hybrid work schedule remote and on-site from Lincoln, NE.

We have been a leader in the legal billing and practice management software industry for over 40 years.

We offer a healthy work-life balance while maintaining a casual atmosphere.

What we provide: Remote Work: A hybrid schedule with remote and on-site in Lincoln, NE Excellent Hours: Work Monday through Friday: 8:00am
– 5:00pm Opportunity to Invest in Your Future: We offer a 401K match after two months of employment Casual Environment: Be comfortable in our casual dress environment Paid Time Off: Enjoy paid time off and paid holidays Great Coverage: Take advantage of health, dental, and vision policies effective on your first day Training: Full training and mentoring to help you succeed Peace of Mind: Employer paid life and short-term disability insurances A Great Team: Collaborate with smart, curious, hardworking individuals, and contribute to our 98% client satisfaction rating Career Development: Product and leadership training in addition to career growth opportunities Performance Compensation.

Be rewarded for your hard work with performance-based merits Terrific Food.

Enjoy regular employee appreciation lunches on us As a Technical Services Representative, you will: Provide Technical Support: Support our clients and business partners with troubleshooting complex support situations including network-related errors, remote desktop, performance, desktop applications and Microsoft Office, and respond to escalated customer service situations.

Overflow support for Tabs3 software support Identify Solutions: Engage in problem resolution for our software, accurately assess support situations, and collaborate with other internal departments to solve technical issues while maximizing client satisfaction Make Suggestions: Perform trend analyses to determine cause and resolution and make recommendations as to what documentation or tools are needed to improve future support situations Document: Maintain accurate, thorough call records in our tracking system Be Challenged: Oversee and manage staff projects and participate in ongoing learning and professional growth A great fit for this position has: Associates in Computer field preferred or certification/relative experience preferred Experience with troubleshooting computer software and/or hardware Programming knowledge helpful Proven ability to learn and apply technical knowledge/concepts Excellent troubleshooting skills Ability to communicate effectively with technical and non-technical personnel Self-motivated, ability to think independently, use good judgment, and be resourceful Professional and positive attitude Great listening skills Be team-oriented Ability to sometimes stay past the end of the business day to finish support calls