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Front Desk Representative

Sands Of Kahana

This is a Full-time position in Las Vegas, NV posted March 10, 2021.

Our Vision:We envision a future in which our legacy is built on the expertise and passion of our team member, our efficient infrastructure, and our effective operational processes that come together to support a diverse portfolio of businesses that illustrate profitable growth.Our Mission:As an ASNY Family of Companies, we invest in people, products and services to cultivate successful business ventures that create positive experiences for those we serve.Our Values:Family & Teamwork, Loyalty & Integrity, Growth & Development, Leadership & Performance ExcellenceRole: As a Front Desk Agent, you are the first impression to our guests and will provide superior hospitality, customer service and a welcoming Aloha.Tahiti Village Resort and Spa is seeking a qualified and motivated candidate for the position of Front Desk Agents. Come be part of the family and put your hospitality skills to work in an environment that welcomes your input, rewards your ambition, and inspires our guest to return again and again.Essential Functions:* • Provide a superb customer and professional service regardless of guest demeanor, with company service standards.* Communicate effectively to internal and external guests. Welcome, greet and engage with guests.* Create a safe and friendly environment for everyone at property. Secure all guest and company privacy information and keep it confidential.* Answer all questions pleasantly and with knowledgeable information.* Contribute to a positive work environment, in a fast passed work environment while multi-tasking.* Duties are to be completed with property standards, company policies and legal requirements for the safety, health and welfare of guests, employees, property and company.* Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.* Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.* Resolve guest issues within position of authority; refer to management if not able to achieve a resolution.* Answer phones with a pleasantly at all times, while having the ability to multi task at all times.* Basic computer skills and office equipment.Job Specifications:* Customer service experience* Effective communication skills oral and written in English* Professional appearance* Cash and payment handling skills* Basic software and computer skills* Open work availability for varied shifts, weekends and holidays.* Able to stand or sit for long periods of time* Capable of lifting 20 lbsEOE