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Account Representative

Sonic Healthcare USA

This is a Full-time position in Las Vegas, NV posted August 2, 2022.

Job Functions, Duties, Responsibilities and Position Qualifications:

Responsible for providing high quality services to clients and developing new business through up-selling of existing clients, new lead generations, referrals and establishing relationships with potential clients.  Works as a liaison between various departments; including sales, IT, operations, and clients.

Essential Key Responsibilities:

  • Provides quality customer service by efficiently providing resolution to client requests for information.
  • Ensures accuracy of patient reports and triages as appropriate for correction.
  • Assists Laboratory staff to verify clinical and patient information needed to process results. 
  • Assists in maintenance of relationships with clients by making general customer service calls to determine level of customer satisfaction. May visit customer premises to resolve customer problems.
  • Develops relationships with potential customers, or leads, to cultivate new business.
  • Compiles lists of prospective customers for use as sales leads, based on information from inquiries, trade shows, business directories, Internet Web sites, and other sources.
  • Makes outbound lead follow up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
  • Handles inbound sales lead calls to convert calls into sales.
  • Coordinates customer training.
  • May attend conferences, trade shows and sales meetings.
  • Coordinates customer needs with the IT Department as required to ensure customer service.  Assist clients in troubleshooting issues with Connect Dx products.
  • Serves as “back-up” support to specimen processing, data entry, billing department and reception as necessary.
  • Keeps company integrity by maintaining security and confidentiality of all data, procedures and data system components.
  • Ensures accuracy of quality in production by completing incident reports, researching and resolving problem cases (research missing specimens, empty vials, lost specimens, etc.) increasing client satisfaction.
  • Interviews customers to obtain information, identify problems, and provide technical assistance.  Keeps management informed of client needs and problem areas that may impact service levels. 
  • Enters new customer data and other sales data for current customers into computer database and assists in generating reports and data that identify client activity.
  • Assists in managing sales priorities and special projects as needed.   
  • Completes annual training programs within the required timeframe and regularly attends staff meetings
  • Maintains strictest confidentiality
  • Complies with all State, Federal, professional regulations as well as company and departmental rules, polices, and procedural manuals
  • Adherence to HIPAA, Safety and OSHA Regulations
  • Performs other duties as assigned

Education:

  • Bachelor’s Degree in Business, Marketing or Finance, or Related Field

Experience:

  • Minimum of two years of experience in sales or services of physician offices 

Requirements:

  • Valid state driver’s license with an acceptable motor vehicle report (MVR).
  • Proficiency in Microsoft Office applications, including Microsoft Word and Excel.

Equipment:

  • General office equipment including but not limited to personal computers, fax machines, copiers, and printers.

Knowledge/Skills/Abilities:

  • Knowledge of medical terminology.
  • Knowledge of grammar, spelling, and punctuation to type correspondence.
  • Skill in using computer programs and applications including Microsoft Office.
  • Skill in establishing and maintaining effective working relationships with other employees, physicians, vendors and clients.
  • Ability to manage and prioritize multiple tasks, projects and priorities to achieve personal, departmental and corporate goals and objectives.
  • Ability to read, understand, and follow oral, and written instruction.
  • Ability to communicate clearly and concisely.
  • Ability to establish and maintain effective working relationships with patients, clients and employees.
  • Operates motor vehicle in a safe and courteous manner.

Environmental Working Conditions:

  • Office Setting, with some minimal time in a Laboratory Setting; minor risk of exposure to communicable diseases, toxic substances, blood borne pathogens and chemical hazards.
  • Travel Required

Physical Requirements:

  • Physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to stand; walk; sit; use hands to finger; handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by the job include close vision, distance vision, and the ability to focus.

Scheduled Weekly Hours:

40

Work Shift:

Company:

Aurora Diagnostics LLC

Sonic Healthcare USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.