Resort Operations Intern

There’s something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about building memorable experiences and making a positive impact within our industry and the communities in which we live and work. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations.

The Resort Operations Intern will participate in an eight (8) week, immersive rotational experience that will provide insight and acumen into multiple areas of the Resort Operations industry. Interns will gain work experience in Guest Services, Housekeeping, Engineering and Recreation/Food and Beverage (depending on location). Over the course of the program, Interns will be required to participate in several development opportunities through scheduled trainings, sales gallery and contact center tours, community outreach and corporate events. The program will culminate in a group presentation on an assigned topic to a Senior Leadership panel.

The Resort Operations Intern will be responsible for the following tasks:

• Learn and practice Hilton Grand Vacations’ Resort Operations Standard Operating processes and procedures for multiple areas of the business (Guest Services, Housekeeping, Engineering, Recreation/Food and Beverage; as applicable).
• Attend a Sales Presentation and gain an understanding of the overall sales process
• Work with a cohort group of fellow interns to assess, design and deliver an assigned presentation to a panel of Senior Leaders.
• Attend multiple development opportunities (both in-person and virtual) as outlined in the program.
• Ability to multitask and effectively manage competing priorities.
• Strong communication skills, both verbal and written.
• Always model the Hilton Grand Vacations Values when interacting with guests both internal and external.
• Participate in a local community outreach event with assigned cohort group in alignment with Hilton Grand Vacations’ Corporate Social Responsibility platform.

Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• Attention to detail, organized and ability to multitask.
• Strong written and verbal communication skills.

What will it be like to be a Team Member with Hilton Grand Vacations?

At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to encourage the best in us, we empower Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.

Through encouraged ownership, continual evolution, and a dedication to uphold the highest standards, Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.