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Membership Specialist (Mercer/Middlesex County, NJ)

Girl Scouts of CNS NJ Inc

This is a Contract position in Las Vegas, NV posted September 19, 2022.

The Membership Specialist is responsible to recruit, engage, and retain girl and adult members through the Service Unit structure in assigned geographical areas.

This position engages various stakeholders (prospective customers, businesses, community leaders, etc.) within the community to market and sell the Girl Scout experience.This position will be responsible for covering parts of Mercer/Middlesex Counties, NJ.GSCSNJ offers a comprehensive benefit package including medical, dental, vision, 403b plan, paid holidays and generous paid time off during your first yearESSENTIAL RESPONSIBILITIES:Lead volunteer team (s) to support membership growth within the Service Unit structureWith the Service Unit teams recruit, engage, and retain girl members to achieve annual membership goals.Ensure volunteers/troop leaders are receiving the support they need to deliver a quality Girl Scout Leadership Experience through trainingAssigned Service Units adhere to the blueprint for successful Service Units.Establish the appropriate volunteer support team to meet SU membership goals by recruiting, selecting, appointing, training, evaluating, and supervising Service Unit volunteers.Accountable for ensuring each Service Unit team has the resources to achieve their goals.Serve as the main point of contact for Service Unit volunteers and act as a liaison to distribute key Service Unit information to Council staff and to guide volunteers to additional services and resources.Ensure Council goals are reachedAssist in achieving Council’s membership goals by development, coordination, and delivery of quality adult events (Celebrate, Leader Symposiums, and Volunteer Appreciation), volunteer training, council level starter troops, early bird incentive plans, summer programs, recruitment events, series, and volunteer resources.Implement Council awarded grants in assigned areas.Support the council’s volunteer management systemAssist with recruitment of volunteer trainers.Ensure that new troop leaders have easy access to training and ongoing support.Continuous review of troop leader training and support at the Service Unit level for effectiveness and relevance.Utilize Council processes for membership system (VS2.0).Provide ongoing support, supervision and direction to service unit volunteers in assigned geographic area(s)Direct volunteers to additional support services as necessary.Provide support and follow-up with volunteers as requested; identify the need for and provide problem solving and conflict resolution when appropriate and in a timely manner.Optimize the use of technology including Salesforce, Looker, and Personify to support customer service to volunteers.Prepare regular monthly membership reports and status to STAR to assist the Service Unit team in meeting their goals and objectives.Education, Experience, and Skill Requirements:Bachelor’s degree preferred1 years of professional experience to include:Volunteer Relations
– understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers.Volunteer Management
– knows the procedures, tools, and legal issues associated with recruiting, selecting, supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner, monitors use of volunteers; recognizes volunteer accomplishments.Technical computer skills in Google G Suite for documents, spreadsheets, and presentations, customer relationship management systems, and social networking.

Must be able to learn, understand, and apply new technologies with ability to understand basic data quality principles and practices.Other Expectations:Will spend 25% of time outside of the office so reliable transportation is requiredWork predominantly performed during evenings and weekendsReasonable accommodations will be provided as needed.GSCSNJ is an EEO employer.

We pride ourselves on our inclusive work environment and encourage applicants of all backgrounds to apply.

At GSCSNJ we’re committed to having an inclusive work environment where every voice is heard.OUR MISSION: We accept and implement the Girl Scout Mission to build courage, confidence and character to make the world a better place.THE GSCSNJ WAY: Our team members are receptive to new ways of doing things that translate new ideas into the creation of meaningful Girl Scout Experiences for our members.

They are not afraid to take risks; they learn from failure; they work together to achieve success; they exchange ideas to create value, allowing the unexpected to happen.

Team members are innovative, have a “Think Outside the Box” mindset and enjoy collaborating with others.