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Lean Transformation Champion – Las Vegas, NV

UnitedHealth Group Inc.

This is a Full-time position in Las Vegas, NV posted May 8, 2021.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get.

Leading edge technology in an industry that’s improving the lives of millions.

Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably.

There’s no room for error.

Join us and start doing your life’s best work.(sm) Let’s get one thing straight.

We’re in the business of making revolutions happen every single day.

It’s what’s needed to make the health care system work better for everyone.

As a Business Analyst, you’ll drive vital projects that have strategic importance to make that mission a reality.

You’ll use your sharp business skills to assist in creating, controlling and improving business processes.

At OptumCare Mountain West, we have committed to improving the quality of our patient experience through continuous incremental improvement using Lean methodology as developed by Taiichi Ohno and the Toyota Production System as opposed to Six Sigma.

The Lean Transformation Champion is a subject matter expert on Lean process improvement and works with operational leaders in the planning, designing, and accomplishing of improvement projects through Kaizen.

The Lean Transformation Champion will lead lean training and facilitate groups during Kaizen improvement events to deliver the cultural change required for successful and sustained improvement efforts.

The Lean Transformation Champion is a change agent, self-starter and team player with substantial interpersonal, communication and analytical skills as well as the ability to lead others in a team-oriented environment.

Typically incumbents matched to this function are working towards or have achieved certification in Lean or have accredited Lean Training.

We are looking for candidates with Lean expertise.

This is not a Six Sigma position.

Primary Responsibilities: * COACHING * Coach front line leaders and staff by asking questions, providing feedback, & teaching the use of lean tools, techniques, and principles to build a culture of problem solving * Coaching on the following concepts/tools
– A3, PDSA, Huddles, Leader Standard Work, Standard Work, Kata, problem-solving, culture, coaching, visibility boards, performance metrics (process vs.

outcome), strategic planning, genba, improvement event planning, etc.

* Educate, communicate, and serve as a champion for Lean, drive a culture of quality * Coach, develop and mentor others on the appropriate use of Lean methodology and tools, and on their roles, responsibilities and expectations (e.g., process owners, project sponsors, front line leaders) * Provide coaching and mentoring to teams, process owners, sponsors, leaders, and individuals using tools and techniques that will result in sustained measurable process improvement * Utilize data from quality audits to demonstrate the need for performance improvement to applicable business stakeholders (e.g., business leadership, Champion) * TRAINING * Deliver training to large and small groups on Lean methodology, concepts and tools.

Requires thorough knowledge of Lean process improvement.

Must be able to explain the concepts in layman’s terms and provide real-world examples of the tools and concepts at work * Ability to develop and deliver presentations that have strong impact and engage the audience * This role will be responsible for training and infusing the lean philosophy to all levels of the organization * Keep presentations on track and participants focused and engaged * Respond to participant questions and concerns with positive responses that support the culture of continuous improvement * FACILITATING * Serve as a Lean Transformation Champion to support the cultural and change management strategies required for successful implementation and sustained operation of the Lean culture * Work with Project Sponsors and Leads to determine the requirements and deliverables for each stage in the Lean project process including A3, charters, target progress reports and follow up * Help stakeholders translate complex data into easily-understood summaries and recommendations (e.g., visuals, charts, matrices, bullet points) * Guide stakeholders through Kaizen Improvement Events to keep the team on track and focused on improvement goals * Translate Lean concepts into practical business language to ensure ongoing engagement and participation of stakeholders throughout the project * Serves as a change agent working collaboratively within and across departments, functions and location to cultivate a culture of continuous improvement * Guides stakeholders to define/validate appropriate control and maintenance processes to ensure ongoing effectiveness of improved/created processes (e.g., sustainability).

Ensure that all follow up actions are assigned and a plan is in place for accountability to follow through * Provide/utilize feedback on specific project outcomes to enhance the effectiveness of future projects * Demonstrate an understanding of how specific parts of the value stream impact the performance of the larger process/system (e.g., end-to-end systems thinking) * Capable of leading change and challenging the status quo while working diplomatically to keep stakeholders engaged.

Employ match, pace, lead techniques to build rapport and trust You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: * Bachelor’s degree in related field.

(4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree) * 2+ years of experience leading or co-leading 2 or more LEAN events (week long or more
– ex.

Value Stream Mapping, RPIW, etc) * 1+ years of experience creating and delivering training classes (with materials and activities) on Lean process improvement * Experience presenting in front of 10-50 people * Ability to keep presentations on track and bring attendees back to focus if distractions are present * Demonstrated experience with Lean process improvement tools and methods * Excellent leadership, communication and negotiation skills in order to influence results, gain support and tactfully manage complex relationships within and across the organization are required * Ability to work in our Las Vegas office * Ability to travel 25% * You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations * Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe.

Employees must comply with any state and local masking orders.

In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained Preferred Qualifications: * Formal or informal Lean certification * Bachelor’s degree * Healthcare experience Careers with Optum.

Here’s the idea.

We built an entire organization around one giant objective; make health care work better for everyone.

So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.

For you, that means working on high performance teams against sophisticated challenges that matter.

Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm) OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients.

To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare.

Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care.

OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace.

Candidates are required to pass a drug test before beginning employment Job Keywords: Lean Transformation Champion, Six Sigma, Las Vegas, Nevada, NV