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Installation Coordinator

California Closets - Las Vegas, NV

This is a Full-time position in Las Vegas, NV posted April 9, 2021.

nn Job Title: Installation Coordinator nn nn nn nn Reports to: General Manager nn nn nn nn Status: Full-Time, Non-Exempt nn nn nn Job Purpose nn nn nn Provides an exceptional experience to each customer that contacts our company through phone, email or client facing contact, while striving to complete the appointment scheduling in an efficient and detailed manner.

Manages the customer installation and service schedules, while assuring the customer installation experience is seamless and the jobs are scheduled in the most profitable manner for the company.

nn nn Duties and Responsibilities: nn Scheduling all of the installation and service requests for our customers.

Assists the General Manager and Sales Manager (RBU Management) with administrative expectations and reporting.

Receiving all incoming phone calls/make outbound calls/email communication and scheduling all installation and service schedules with our customers.

Manage confirmations of all Installation confirmations.

Daily follow up with the installation team on arrival and return time schedules.

Serves as first contact for all installation customer service requests.

Manage the accuracy and timely processing of all the service orders.

Back up for the installation manager as needed from the installation team perspective.

Assists with calling all unassigned leads and striving to achieve the 90% conversion rate goal.

Completes Installation Confirmation Calls when required Answer customer inquiries and deliver general product knowledge (via phone, email or client facing) Process add-on requests Achieve department and individual metric goals for installation department set by management Participate in weekly/monthly/quarterly team meetings and or trainings Willingness to support other offices and/or responsibilities within their RBU Light cleaning to keep our spaces aligned with the brand nn Qualifications: nn Excellent verbal and written communication skills.

Communicates politely, clearly, and professionally with customers.

Self-motivated; able to work independently with minimal supervision.

1-2 years experience working as a customer service representative, preferably within a luxury brand environment.

Ability to work quickly, accurately, and independently Comfortable working within a fast-paced environment.

Flexible availability
– some holidays and weekends are required Proficient in MS Office, Outlook, Salesforce or CRM platforms Proven outstanding customer service skills Calendar management/regional scheduling a plus Interior design interest or education is a plus!

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