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HR Benefits Services Specialist

Stanford University

This is a Contract position in Las Vegas, NV posted August 5, 2022.

The Office of Postdoctoral Affairs (OPA) is the hub for all postdoctoral appointments at Stanford.

We support postdoctoral scholars through professional development, administrative functions, and all aspects of their training as they develop their independent careers.

OPA collaborates with university organizations, faculty, postdocs, administrators, and external entities to support the personal growth and professional development of each postdoc in preparation for their independent research, professional, and academic careers.The Office of Postdoctoral Affairs at Stanford University is seeking a Benefits Services Specialist to join the Postdoc Benefits team.

Postdoc Benefits administers all health plans and medical leave benefits for 2400 postdocs and their families.

This dedicated team seeks a creative, mission-driven professional to engage with the postdoc population and help communicate the vast array of benefits available to them; assess eligibility; help to design and deliver training, and continue the excellent service that the team has developed.

This position will help triage health benefits questions and disability cases, provide bi-weekly benefit orientations, advise postdocs, departmental administrators, and faculty, and work towards process improvement for the array of work associated with the self-funded health benefits and the leave plans.The successful candidate will be independent, committed to excellence, and interested in working with a population from all over the world to pursue their training at Stanford.

Attention to detail, self-motivation and a passion for problem-solving on every level are key qualities.Core DutiesProvide customer service responses by applying information, tools, processes and subject matter expertise to benefits related inquiries/service requests via phone, computer-based chat, email or in-person.Monitor incoming work queues; select highest priority work; maintain volume of output to department standards.Monitor, report on and complete all phases of case management support at an expert level with minimal supervision; ensuring issues are coordinated, logged, tracked, and resolved appropriately.Act as technical expert in a customer support environment.

Escalate issues and refer to specialized benefits expert as needed.Represent UHR to Stanford on benefit programs, policies, or initiatives at workshops, presentations, new employee orientations, or in one-on-one meetings with employees, retirees, faculty, and HR clients.

Interact with HR professionals at all levels.Manage small-to-medium administrative programs (e.g.

Intent to Retire, system testing).

Contribute to larger projects.Act as a resource and train peer specialists on how to perform core dutiesProvide input on process improvements, employee-facing communications and web pagesEducation & Experience (Required)Bachelor’s degree or four years experience or a combination of education and relevant experience.Knowledge, Skills, and Abilities (Required)Ability to provide excellent client service.Excellent oral and written communication skills.Ability to communicate complex benefits issues in layman terms.Strong attention to detail and accuracy.Proven ability to learn and apply general human resources policies using problem-solving skills.Demonstrated ability to maintain confidentiality and effectively handle highly sensitive and personal information with sound judgement, tact and discretion.Ability to multitask and to effectively organize workload.Strong, effective interpersonal, and customer service skills.Strong computer skills, including Microsoft Office suite (Outlook, Word, Excel, and PowerPoint).

Experience using email and internet.Proficient in using human resource management systems, such as PeopleSoft and time/leave systems.Physical RequirementsFrequently stand/walk, sit, perform desk-based computer tasks, and use a telephone.Occasionally write by hand, twist/bend/stoop/squat, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, lift/carry/push/pull objects that weigh up to 10 pounds, sort/file paperwork.Rarely kneel/crawl, operate foot and/or hand controls.Working StandardsInterpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, Programs and Services (EPS) is home to departments and programs that are central to the educational mission of the Stanford University School of Medicine.We serve all populations of students and trainees who participate in the School’s programs: Stanford MD, MS, MSPA, and PhD students; visiting MD students seeking clinical clerkships; postdoctoral scholars and medical fellows; and medical practitioners seeking further professional enrichment.

Our goal is to provide a Stanford School of Medicine experience worthy of our students’ and trainees’ talents, aspirations, and dedication.Why Stanford is for YouImagine a world without search engines or social platforms.

Consider lives saved through first-ever organ transplants and research to cure illnesses.

Stanford University has revolutionized the way we live and enrich the world.

Supporting this mission is our diverse and dedicated 17,000 staff.

We seek talent driven to impact the future of our legacy.

Our culture and unique perks empower you with:Freedom to grow.

We offer career development programs, tuition reimbursement, or audit a course.

Join a TedTalk, film screening, or listen to a renowned author or global leader speak.A caring culture.

We provide superb retirement plans, generous time-off, and family care resources.A healthier you.

Climb our rock wall or choose from hundreds of health or fitness classes at our world-class exercise facilities.

We also provide excellent health care benefits.Discovery and fun.

Stroll through historic sculptures, trails, and museums.Enviable resources.

Enjoy free commuter programs, ridesharing incentives, discounts and moreThe job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.

Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility.

Employees may also perform other duties as assigned.As an organization that receives federal funding, Stanford University has a COVID-19 vaccination requirement that will apply to all university employees, including those working remotely in the United States and applicable subcontractors.

To learn more about COVID policies and guidelines for Stanford University Staff, please visit with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.Stanford is an equal employment opportunity and affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.Please note: Visa sponsorship is not available for this position.All candidates must be eligible to work and live in the U.S.

Additional InformationSchedule: Full-timeJob Code: 4644Employee Status: RegularGrade: GRequisition ID: 95549