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Help Desk Analyst I

Robert Half

This is a Full-time position in Las Vegas, NV posted May 28, 2021.

Ref ID: 03805454 Classification: Help Desk Analyst I Compensation: DOE
If you want to work in an innovative and fast-paced work environment at a company in the manufacturing industry, you might be the Help Desk Analyst Robert Half Technology is looking for.

A creative with a talent for solving both routine and unique problems will find a great opportunity in this position!

This role will support local and field users in a highly visible role that positively impacts both the department and the company.

Located in Las Vegas, Nevada, the Help Desk Analyst opportunity is a long-term temporary role and will require the candidate to work onsite.

Some of your day-to-day responsibilities include:
Field incoming calls and create tickets for Tier II and Tier III teams Provide excellent customer service Provide detailed notetaking and documentation for each call Troubleshoot recurring technical issues and suggest solutions to address the root of the problems Coordinate additional efforts from other various departments
Job Requirements:

Some of the prerequisites for this role include:

Firm grasp of basic networking concepts Prior experience with IT support ticketing systems Data Gathering experience preferred Proficiency in Ticketing System Customer service experience Foundational knowledge in Technical Support Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity User administration and bug fixing in a client-server environment Experience installing and configuring operating systems, networked and local printers, and business applications
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis.

From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf.

We provide access to top jobs, competitive compensation and benefits, and free online training.

For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best.

Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions?

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All applicants applying for U.S.

job openings must be authorized to work in the United States.

Benefits are available to temporary professionals.

Visit for more information.

© 2020 Robert Half Technology.

An Equal Opportunity Employer.

M/F/Disability/Veterans.

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