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Help Desk Analyst

The Judge Group

This is a Full-time position in Las Vegas, NV posted April 7, 2021.

Location: Las Vegas, NV
Description: Our client is currently seeking a Desktop Analyst


Job Title: Desktop Analyst

Location: Las Vegas, NV

Duration: 12+ Month (Contract to Extend)

 

PRIMARY PURPOSE:

The candidate will be upgrading PCs at the Company Patient Service Centers and Client Offices in their region. Which will require a minimum of 1hr and for some locations 2+hr drive between sites. Mileage Reimbursements will be provided.

Some regions will allow contractors to have a company vehicle IF AVAILABLE… if they pass the required company driving exams.

Since the candidate will be visiting Patient Service Centers & Client Offices, the candidate will need to be extremely professional, polished, well-dress, well-groom, patient, and respectful as they will be around our Phlebotomist, clients, patients, and doctors.

During downtime, the candidate will be asked to perform upgrades at the Company labs so they will also need to be proficient in Microsoft OneDrive data backup and Outlook PST Import. Will need to support both Onsite, Remote, and VPN users/sites. Will need to provide timely updates on progress and update the metric spreadsheet daily. Will be required to provide post-upgrade end-user support.

Needs to have excellent software and hardware troubleshooting skills.

Needs to be able to formally communicate via email, phone, and face to face with customers/end users (following covid19 & social distancing policies) with proper ethics.

Depending on the site, the resource will be required to travel between Company Sites; Mileage reimbursement between sites will be paid mileage/parking tolls, etc.

 

Technical Skillset Required:

•         Windows 7 Proficiency

•         Office/Outlook 2010 Proficiency

•         Windows 10 Proficiency

•         Office/Outlook 365 Proficiency

•         User Data/Email migration (OneDrive & conventional data transfer)

•         Understanding of Laptop/Desktop Encryption (Bitlocker & Credant)

•         Microsoft SCCM Application Deployment

•         IT Asset Management tasks

•         Citrix Workspace familiarity

The contractor will need to be physically onsite for each workday.

•         Use of universal safety procedures for laboratory environment including using Personal protective equipment & Social Distancing requirements.

•         Strong written and oral communication skills.

•         Successful experience with managing multiple tasks.

•         Ability to interact with various departments within the organization and communicate to various management levels.

•         Responsible for supporting the upgrades of Desktops & Laptops from Windows 7 to either a new system on Windows 10 or an in-place upgrade to Windows 10 or an upgrade to Igel Linux OS.

•         Responsible for providing end-users support post-upgrade

•         Responsible for mutually scheduling the end-user upgrade including proper communication with end-users on timeline and ETA of migration completion.

•         Physically remove old hardware and install new hardware at a given site for a user. Able to lift 10lbs to assist in the Quest ITAM Hardware Disposal Process.

•         May be asked to assist in troubleshooting hardware and software problems for desktop and laptop computers. Install hardware and software on workstations.

•         Utilize ticketing system, when necessary.

•         Re-image computers perform data migrations and restorations, and conduct remote problem solving when required.

•         Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.

•         6+ years of prior experience in an onsite desktop support role is required.

 

Company Overview:

Working at the crossroads of people and transformative technologies, The Judge Group delivers innovative business solutions – powered by top talent – to help organizations reach their strategic goals and realize opportunities now and in the future. The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, China, and India. The Judge Group serves more than 40 Fortune 100 companies and is responsible for the placement of more than 4,500 professionals annually across a wide range of industries. To learn more, visit https://www.judge.com/

If you’re not entertaining new opportunities, no problem; feel free to forward my info to your friends who might be interested.

Contact: rnegi@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com