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Facilities Cleaner

Caesars Entertainment

This is a Contract position in Las Vegas, NV posted June 22, 2022.

NON-EXEMPT POSITION DESCRIPTION

POSITION: Facilities Housekeeper GAMING LICENSE: IRGC Class O

PROPERTY: Isle Casino Hotel Waterloo DEPARTMENT: Facilities

REPORTS TO: Facilities Shift Manager CREATED BY: Danny Lane

DATE: December 2016

APPROVED BY: Shannon Korsi, Senior Director of Casino Operations

Todd Connelly, Vice President/General Manager

POSITION SUMMARY

The employee in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests. All employees are required to practice customer courtesy skills to ensure our guests are afforded a remarkable experience. They shall maintain high standard of cleanliness in accordance with the procedures and policies set forth by the company.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.

  • Ensure at all times operating principles are being adhered to:
  • Clean – Keep all areas clean and pristine.
  • Safe – Follow all safety policies and procedures.
  • Friendly – Use customer courtesy skills to provide superior guest service.
  • Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
  • Display “Family Style Service” to deliver the best experience to our guests:
  • Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family.
  • Assist in creating a Strong Team – Strong Teams are those that work together toward a common goal.
  • Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation.
  • Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible.

  • Adhere to department service standards of being accommodating, accurate and a problem solver.
  • Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
  • Responsible for cleaning all floors, windows, walls, stairs, elevators and any other requested areas with provided cleaning supplies utilizing proper procedures.
  • Responsible for vacuuming all floors .
  • Responsible for cleaning, disinfecting, and restocking all restrooms.
  • Responsible for mopping floors around the bars, restrooms and entrance.
  • Responsible for removing all trash and debris from floors, trash cans and place in the designated receptacle.
  • Ensures the safety and security of guests and employees.
  • Participate in routine drills as assigned.
  • Completes all company-required training with designated time frames.
  • Performs other duties as assigned.
  • PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

    The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Physical Demands:

    • Physical Requirements:
      • Standing/Walking
      • Lifting (overhead, arm’s length up to 20 lbs., up to 100 lbs. with assistance)
      • Bending
      • Pushing/Pulling (up to 50 lbs.)
      • Climbing (up to 6′ on a ladder)
    • Casino environment may be outdoors, wet areas and temperatures that may vary.

    Mental Demands:

    • Always maintain a pleasant, friendly, and welcoming attitude.
    • Knowledge of all special events and promotions available to guests.
    • Able to work varied hours which include nights, weekends and holidays.
    • Have the ability to perform assigned duties under frequent time pressure in an interruptive or confined environment.

    Work Environment:

    • Working in stairwells, elevators and on escalators.
    • Ability to work in a brightly lit, smoke filled casino environment with above average noise levels.

    MINIMUM QUALIFICATIONS

    Education:

    • No minimum requirements.

    Training/Experience:

    • Experience cleaning public buildings and/or facilities preferred.

    Job Knowledge:

    • Able to effectively operate a vacuum cleaner, carpet extractor, walk behind scrubber, wet/dry vacuum, ladder, and a back-pack vacuum.
    • Able to use safely chemicals for cleaning and personal protective equipment.
    • Follows instructions and understands visual aids.
    • Ability to use hand tools and ladders.
    • Knowledge of safety guidelines, answer all calls promptly and maintain politeness; pay attention to the needs of guests at all times.

    Other:

    • Must be able to obtain and maintain Valid Gaming license.
    • Must be able to receive and maintain all required certification.
    • Must complete all required company training.

    RECEIPT AND ACKNOWLEDGEMENT

    I acknowledge and understand that:

    • Receipt of the job description does not imply nor create a promise of employment, nor an employment contract.
    • The job description provides a general summary of the position in which I am employed, that the contents of this job description are job requirements and, at this time, I know of no limitation which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions.
    • Job duties, tasks, work hours and work requirements may be changed at any time.
    • Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of the Isle Casino Hotel Waterloo.
    • I have read and understand this job description.

    At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars, Harrah’s, Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

    Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

    POSITION SUMMARYThe employee in this position is responsible for providing superior service to both internal andexternal guests. Employees are expected to deliver the best experience while building genuinerelationships with our guests. All employees are required to practice customer courtesy skills toensure our guests are afforded a remarkable experience. They shall maintain high standard ofcleanliness in accordance with the procedures and policies set forth by the company.