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Desktop Engineer

Allied Benefit Systems, LLC

This is a Contract position in Las Vegas, NV posted June 21, 2022.

Would you like to be part of a growing national healthcare solutions company?

Are you looking to positively affect thousands of lives each day via health benefits?Do you have experience in computer operations and support?

We are hiring for a Desktop Engineer to join our team.

Who we are Allied is a national healthcare solutions company that supports healthy workplace cultures.

What we do We are problem-solvers, innovators, and collaborators.

Our purpose is to work with employers to take care of their employees and their families every day and it all starts with the Allied family.

Whats in it for you?

Allied supports an inclusive culture focused on developing employees to succeed, innovate & impact the community.

Heres how we do it Training and Development: Allied offers tailored learning and development curriculums for all employees and a Learning Management Database with thousands of courses for professional and personal development.

Career Mobility: Growth opportunities are endless at Allied.

In 2021 alone, one in five employees had a job change.

75% of these job changes were promotions Employee Engagement:We pride ourselves on employee engagement With our recognition program, employees recognize their colleagues monthly or donate to charities with cash rewards.

Allied has a dedicated committee planning monthly engagement activities to create endless opportunities to get to know your peers and destress in this new remote world.

Employee Feedback: We regularly survey our employees throughout the year to seek continuous feedback, ideas and suggestions on new initiatives.

Community Outreach: We have dedicated committees focused on fundraising efforts supporting our employees and their families, furthering education goals and providing funds for charitable organizations outside of Allied.

What will you be doing?

This position is accountable for the integrity of the workstation and server infrastructure at Allied.

ESSENTIAL FUNCTIONS Address user incident tickets regarding hardware, software, and networking quickly, effectively, and according to SLA Management of end-to-end SCCM process, including but not limited to image creation, package creation, software deployment, environment auditing, and script deployment Expert knowledge of Windows operating systems, including Server operating systems Knowledge of network security practices and anti-virus programs Expert knowledge of office automation products and computer peripherals, like printers and scanners Proven ownership of patching lifecycle in enterprise level environments Proficiency in Microsoft support tools, such as DNS, storage, and networking Advanced knowledge of patch management and software distribution Customer-centric support mentality Strong documentation skills of processes, deployments, test plans, and infrastructure particulars Weekend coverage and after hours on call rotation Other duties as assigned SKILLS & ABILITIES Working knowledge and experience of Windows Servers, Active Directory, Group Policy administration, SCCM including image creation, patching, inventory, and related features Excellent desktop, laptop, printer, mobile device support skills Ability to work in a fast paced, complex, and dynamic environment Excellent oral, written and interpersonal skills with the ability to influence and work effectively with diverse groups of peers and business partners Detail oriented with a demonstrated ability to work on multiple tasks simultaneously with strong organizational and prioritization skills Excellent customer service skills Advanced networking and security experience with demonstrated knowledge of switches, routers, Multi-Factor-Authentication, SSO, and VPN connectivity Advanced knowledge and expertise with Azure, MS Exchange, Office 365, ODBC database connectivity, PowerShell, Virtual Machines, and SQL Ability to create and maintain standard operating procedure (SOP) documentation, including participating in training initiatives and driving personnel towards best practices EXPERIENCE Must possess at least 6 years of experience in computer operations and support.

EDUCATION Bachelors degree in Computer Science, Information Technology or equivalent combination of education and work experience required.

PHYSICAL DEMANDS Must be able to lift equipment up to 50 lbs.

WORK ENVIRONMENT Office suite environment this position will travel between two locations, Chicago, and Des Plaines, but will be primarily stationed in Chicago.

This role could be subject to out of normal business hours work as dictated by project work.

Work Schedule: Flexible, during normal business hours, Monday-Friday, and rotated after-hour support.

Hiring is contingent upon successful completion of our background and drug screening process.

Allied is a drug-free and tobacco-free workplace.

Diversity creates a healthier atmosphere: Allied is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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