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Dept Mgr, ACH & Card Svcs

Valley Bank

This is a Contract position in Las Vegas, NV posted October 30, 2022.

The Manager, ACH & Card Services oversees the activities of the department with a team of 39 ensuring compliance with all related federal regulations, bank policies, payment system rules and goal objectives.

Responsible for the processing, reconciliation and dispute management for customer originated transactions as well as processing transactions received from The Clearing House EPN, Federal Reserve Bank, Payment Card Networks and third parties.

Responsibilities include, but are not limited to: Provides leadership and guidance to direct reports to ensure understanding and compliance of changes in processes, policies and procedures, applicable laws and regulatory requirements.

Ensure management skills are conveyed to Direct Reports creating success in the processing, support and compliance of all electronic payment channels.

Establishes goals for the department in accordance with and in support of bank objectives; determines work priorities.

Supervise daily processing, settlement, reconciliation and dispute processing of all electronic transactions received from the Automated Clearing House, the Fed Reserve, the bank’s online services, Card Networks and third parties.

Ensure the department’s risk management program encompasses the complexity of the bank’s activities including third party originators, compliance risk and transaction risk.

Responsible for the supervision of ACH, Payment Card and Zelle exposure monitoring, minimizing losses through quality control, system compliance and those services meet customer service level commitments.

Responsible for all department GL reconciliations adhering to Bank Accounting Policies.

Acts as a liaison for Regulatory Compliance, Executive Risk and Educational Resources in designing/facilitating and assisting in ACH, Payment Card and Zelle regulation and compliance training for the bank and originating companies.

Evaluates existing systems to ensure compliance with regulations; coordinate testing required for system upgrades, data conversions, and expansion of services.

Responsible for the accuracy of departmental statistical reports in accordance with bank policies, NACHA, Card Network and Federal Banking regulations and guidelines.

Responsible for solid, sound policies and procedures resulting in satisfactory audit ratings for the department; follows up on any audit issues making sure they have been properly resolved.

Required Skills: Strong managerial skills to supervise the diverse areas; strong time management skills with the ability to react quickly and judiciously to issues regarding immediate attention.

Extensive knowledge of all regulatory requirements and changes governing ACH transactions.

Ability to prioritize, organize, delegate and follow up on assignments.

Strong ability to work well under pressure while maintaining strong attention to detail in a fast paced, deadline driven environment.

Excellent communication, written, verbal, mathematical, and customer service skills.

Results driven with the ability to multi-task and execute on operational commitments.

Demonstrated leadership with the ability to execute on operational commitments.

Excellent judgement, conflict resolution, problem solving and decision-making skills.

Ability to respond to high level inquiries or complaints from customers and regulatory agencies.

AAP Certification.

Required Experience: High School Diploma or GED and a minimum of 10 years combined experience in ACH or Card processing and supervision.

Bachelor’s degree preferred.

CTP preferred.