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Customer Contact Center Associate – Transfer Agency

Fidelity National Information Services

This is a Full-time position in Las Vegas, NV posted August 5, 2022.

Position Type :Full timeType Of Hire :Experienced (relevant combo of work and education)Education Desired :General Equivalency DiplomaJob DescriptionWe are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS?About the Role:As a valued member of our team, the Financial Services Account Associate II supports the company in delivering a positive customer experience in a metric driven environment. You are responsible for protecting the best interest of our customers by providing account maintenance, transaction processing support, resolving problems and handling customer issues.About the Team:Our Customer Service Team is part of the Capital Markets group and includes 100+ associates who work virtually in multiple locations and are well trained with a desire to provide superior customer service. We value and expect thoughtfulness and high performance from everyone at FIS and look forward to you joining our family!At FIS we believe our colleagues are as important as our clients and consumers for whom we provide world-class service and support.What you will be doing?* Working from home. This position will work remotely and will require you to identify a location from which you can maintain the confidentiality of customer account information. You will need high-speed internet with ethernet access.* 100% virtual training 9:00am – 5:30pm ET (Monday through Friday) for 5 to 6 weeks* Full-time position working an eight hour per day schedule somewhere between the hours of 8:30am – 5:30pm local time (Monday through Friday) after conclusion of training* Flexibility to work overtime when volumes dictate* Participate in ongoing training to expand overall knowledgeWhat you will need:* Ability to productively handle inbound telephone calls and meet performance goals* Ability to work independently and in a team environment* Ability to multi-task using various systems to address customer needs* Bilingual (English/Spanish) a plus* Investment industry experience desired* College degree (or currently working towards one) or customer service experience desiredAt FIS, we are as committed to growing our employees’ careers as our own business. We offer:* Attractive benefits including medical, dental, and vision coverage* Inclusive and diverse team atmosphere* Professional and personal development* Resources to contribute to your community* Competitive salary and benefits.Also, overtime work is an essential function of this position. From time to time you could be required to work overtime.Vaccination RequirementsNotice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass