Business Process Engineer

The Redox team is rapidly expanding and moving from a culture where it was possible to know all the players (team members and customers) and projects (org-wide strategic initiatives and customer-facing project implementations) to one where we have to rely much more on smart systems to inform us what to work on to create the most value.The Business Process Engineer will identify org-wide process improvement opportunities that will help reduce waste. The BPE role will then work closely with the stakeholders involved in those processes to understand their needs. The role will then explore ways to meet those needs through customization of the involved Business Software and change management/ education involving Redoxers and how they perform their work.The role will start out by being centered around improving general cross-team collaboration processes and customer-facing project implementations.What you’ll do

• Design new and improve current processes using Lean principles to increase the flow and throughput of value: Work with data and stakeholders to understand bottlenecks and their context. Capture and translate business requirements into technical solution designs. Work with stakeholders to adopt process improvements.
• Design and improve enterprise software system customizations and system integrations to support the process improvements: Build and maintain key documentation regarding the processes and system integrations we support. Build and maintain alerting and reporting to ensure that sure we stay on top of potential failure points. Stay up to date with system product feature releases, articulate changes to existing processes, and provide recommendations for how to take advantage of new functionality
• Processes and systems this role will touch (not an exhaustive list): Work requests, intake, and completion across the org for cross-functional collaboration: Jira Service Management (JSM), Jira, Basecamp, Confluence; Implementation of customer-facing projects for Customer Success team: Gainsight, SFDC, Jira, JSM, Zapier, Redox Engine, Domo 

What you bring

• A natural inclination to understand complex systems and figure out how to improve them
• The ability to be clear and convincing in meetings and writing
• A knack for influencing how other people think about problems and processes
• Alignment with our values and Redoxiness traits: Passionate about solving complex problems that improve the state of the world. Enthusiastic about creating an elegant and delightful user experience. Intellectually curious with a desire to learn. Respectful and inclusive, soliciting and incorporating input from others. Biased towards action and creating positive impact.

What we’re looking for

• 7+ years of familiarity and business application of Lean principles
• 7+ years experience in Business Process Management
• 4+ years experience with system integration
• 3+ years experience working with or creating business process diagrams
• 1+ years experience using or implementing a Business Process Engine 
• Understanding of Enterprise Software (CRM (SFDC, Netsuite), ERP (SAP, Oracle), Productivity Software (Jira, Basecamp), Support software (Jira Service Management, Zendesk)
• Understanding of project and work management
• SAFe / Six Sigma

About RedoxHealthcare is a 3.5 trillion-dollar industry in the US alone. Sadly, healthcare has been a laggard in realizing the benefits of technology and is over ripe for disruption. A primary roadblock that is inhibiting innovation is an inability to integrate innovative software applications with a hospital’s Electronics Health Records system (EHR). Redox solves this foundational problem by providing an elegant, cost effective, secure and highly-scalable platform that eliminates these technical barriers.We at Redox understand that we are all patients, and our mission is to make healthcare data useful and every patient experience better. Our values represent the basis of our culture of trust, transparency, and personal growth, and define how we want to interact with each other and the world.Since Redox’s founding in 2014, thousands of healthcare developers have built on Redox’s API platform and Health Systems are using the Redox platform to do everything from turning on new cloud-based applications to exchanging data with affiliated facilities. Redox has connected hundreds of applications at Health Systems across the country, with robust capabilities for integrating into 30+ EHRs including Epic, Cerner, McKesson, AllScripts, and Athena.Please keep reading…Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualifiedAbout Redox – Take a look here: https://youtu.be/4OjENXR6UXAWhat We DoHealthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.Other Stuff About UsRedox is an EEO company. We fully support the diversity of our team! Here’s a recent blog post about our stance on diversity and belonging: Diversity at RedoxAs part of our ongoing work to build more diverse teams at Redox, when applying, you will be asked to complete a voluntary EEO survey. This survey is anonymous, we cannot link your application record with your survey responses. – We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants, and in our Hired Redoxers. We take this data very seriously, and really appreciate your willingness and time to complete that step in the process.We believe in holding ourselves to a high standard of conduct. Here’s how we think about this: Redox Code of ConductSuccessful candidates must be eligible to be employed in the US, and must reside in the continental US. We do not hire in Alaska or Hawaii at this time.Thank you for your interest in Redox!