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Allego: Customer Success Coordinator


This is a Contract position in Las Vegas, NV posted May 9, 2022.

DescriptionAllego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to sales enablement for today’s distributed teams.

Our patented technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation.

With over 500,000 users relying on Allego’s platform to access learning, the best sales content, and peer collaboration at the moment of need, we’ve experienced triple digit growth every year.

Not only are we growing quickly, but The Boston Business Journal, The Boston Globe and Inc.

Magazine have all named us as a top place to work.

We were also recognized by Selling Power as one of the 50 Best Companies to Sell for in 2020.How You’ll Make a DifferenceThis is a great entry point to Allego’s award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allego’s awesome Customer Success Coordinators are highly motivated and organized, extremely detail oriented, not afraid to ask questions, positive and engaging, and can multi-task while meeting deadlines.Are you a curious and passionate professional?

Are you quick to learn and enjoy being challenged?

Do you love helping customers?

Are you excited by the potential to be part of building something great?If you are, then we want to meet youIn This Role, You WillWork in partnership with Senior Customer Success Manager to support new client implementations and provide post implementation supportProvision new users and update existing user accountsCreate Allego new customer systems including channels and training contentDeliver live training to new and existing customersProvide supplemental content creation and transformation supportAct as a knowledge expert for the Allego platformProvide customer support via phone and emailSupport achievement of company customer retention goalsWork with Allego Product and Product Development teams to escalate and manage resolution of client issues and problemsManage and track customer interactions via salesforce.ComThe Ideal Candidate Will HaveCollege degree1-2 years professional experience in customer service, client relations and/or account management desiredAbility to work well and contribute independently as well as in a team environmentHighly detail oriented and quality drivenMobile savvy with knowledge of google suite, Camtasia, QuickTimeSaleforce.Com experience a plusCulture And ValuesOur core values, better known as Allego’s Operating Principles, are at the heart of our business.

They are the fabric of our culture and central to our approach to work, our customers and with each other.

Take a look hereBenefitsAllego offers a comprehensive and competitive benefits program that enables employees to choose the benefits that best fit their needs and the needs of their families.

Full time new hires are eligible for most benefits on the first day of employment:Medical/dental/visionUnlimited vacationPaid parental leaveHealth Reimbursement Account (HRA)Flexible Spending Account (FSA)401(k) with matching Short & long term disability, AD& D, life insurance