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Robotics Field Service Technician – West Coast

ABB Group

This is a Full-time position in Las Vegas, NV posted March 27, 2021.

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
ABB’s Robotics and Discrete Automation business is writing the future of flexible factory and smart machines by providing value-added solutions in robotics, machine and factory automation. Our integrated automation solutions, application expertise across a wide scope of industries, and our global presence deliver tangible customer value.

Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span and improve safety. Critically, we also reduce costs, energy consumption, and emissions.

The role reports to the Field Service Manager- Robotics and will mostly cover the West Coast territory – and other areas when needed. As a Robotics Field Service Technician, this person is a primary interface between the customer and the ABB Robotic Service Organization and plays a significant role in determining the Company’s image as viewed by the customer. The field organization is greatly dependent on this person’s efficient follow-through and communications. Responsiveness, communication, and continuous follow-up are key components of providing excellent customer service to our customers. This position has a high impact on corporate revenues and on effectively servicing customers

Your responsibilities

  • Perform on-call emergency repairs of ABB Robotic system equipment in the field, also provide system integration support of ABB robots to designated build shops as well as the end-users.
  • Perform robot program changes such as logic, software, and path alterations through either off-line or on-line methodology.
  • Have a mechanical aptitude for performing any mechanical component repair or replacement and provide robot-specific or systems training in an informal environment to customers as required.
  • Know about PLC (Programmable Logic Controllers) communications and other robotic peripheral equipment
  • Ability to communicate with customers (external and internal) in high-pressure situations and maintain strong customer relationships.
  • Ability to be proactive to support customer needs and strong initiative in finding work activities during slow periods.
  • Capable of traveling on short notice and handle rigors of air travel and submit sales leads for additional Robotic and system opportunities
  • Communicate work location and status daily, ability to think analytically, ability to work autonomously, and make sound judgments.

Your background

  • High School Diploma, or GED, with 5 years’ experience in field service / maintenance, troubleshooting, commission / installation, automation projects, customer support, OR Associate degree, preferably in a technical field, and 3 years’ experience in field service / maintenance, troubleshooting, commission / installation, automation projects, customer support, OR Bachelor’s Degree, preferably in Engineering, and minimum experience required
  • Candidates must already have a work authorization that allows them to work for ABB in the United States.
  • Open to travel about 80% – this is a on-call duty role.
  • Preferably with 1 year of experience with mechanical, electrical, robotic, controls, or engineering experience. Mechanical aptitude for performing any mechanical component repair or replacement.
  • Good to have knowledge of PLC communications and other robotic peripheral equipment, and C++, troubleshooting, RAPID, etc. Formal training or equivalent experience preferred with the ability to read and understand electrical drawings with solid computer skills (MS Word, Excel, PowerPoint, Teams, Windows).

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB’s career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.