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ZipRecruiter: Associate I, Trust And Safety


This is a Full-time position in Las Vegas, NV posted May 18, 2021.

Job DescriptionJob Description*At present, due to COVID 19, all employees are working from home/remote at this time.**This role will operate on Arizona time regardless of geographic location.*Our Mission:To actively connect people to their next great opportunity.

At ZipRecruiter, we foster a culture where our employees feel accepted, supported and celebrated.

Our employees find ethical solutions to empower the community and workforce.

Differences make us stronger, and we embrace them.

Who We Are: ZipRecruiter is a leading online employment marketplace.

Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as partnerships with the best job boards on the web.

ZipRecruiter has the #1 rated job search app on iOS & Android.

Summary of Job:This role will ensure all accounts meet current compliance standards including new account validation and ongoing compliance regulations.

The Trust & Safety Associate will review and investigate on any activity that may threaten the safety of our user experience and will communicate to all appropriate parties as necessary.

Key focuses:* Validate all new accounts and free trials* Ensure all accounts remain compliant with our Terms Of Use and Job Posting Guidelines* Identify and remove accounts found to be noncompliant with our standards* Handle all inbound and outbound validation calls* Offer interdepartmental account validation support* Review and respond to job seeker and employer complaints* Conduct fraud investigations and follow-ups* Identify new trends that threaten the safety of our user experience* Assist in all other operational and customer service tasks as necessaryMinimum Requirements:* 2-3 years of experience in customer service, customer success, or similar fields* Experience working with cross-functional teams including customer service and sales* Extremely detail-oriented, organized and a master of time and priority management* Strong problem-solving skills can navigate complex problems with relative ease* Easily builds rapport and establishes relationships with customers and colleagues* Enthusiastic, optimistic & a team player who focuses on lifting others* Listens patiently will probe and clarify to get necessary details* Analytical use strong critical-thinking skills to investigate and propose resolutions* Coachable willing to receive feedback and take action to improve* Flexible adjust with the needs of the business including schedule or shift availability* Resourceful goes over, under, around and through obstacles to achieve success* Working knowledge Google Suite, SalesForce, etc* Experience in compliance, Trust & Safety, or similar fields is a plusAs part of our team you’ll enjoy:* Competitive salary* Exceptional benefits package* Flexible Vacation & Paid Time Off* Employer-matched 401(k) plan * A fun environment where work-life balance is valuedPrivacy Notice Language: * ” For information about ZipRecruiter’s processing of California job applicant personal data, please see our Privacy Notice at: https://www.Ziprecruiter.Com/careers/california-job-applicant-privacy-notice” ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.Category: Customer Service#LI-Remote#LI-CW1Company DescriptionZipRecruiter is the fastest growing employment marketplace.

We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.