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Travel Escalations Representative

Professional Staffing Group

This is a Full-time position in Las Vegas, NV posted November 24, 2021.

Travel Escalations Representative

Why this role?

Work in a really cool, modern office on North Rainbow Blvd

Join a global leader in travel planning

Comprehensive paid training program

Weekly paycheck rotation

Referral bonus

NO sales responsibilities or scripts to memorize

This Opportunity:

A world leader in travel planning is immediately hiring candidates to join their team as they are launching a new, innovative product to help travelers save on booking experiences

The new product is going to help springboard the company to success as travel begins to reopen

New hires would be helping both business and vacation travelers that sign-up and need assistance

Responsibilities:

Assisting travelers that are having issues with reservations or other travel booking experiences that they signed up for through the company product

Making outbound calls to hotels and/or online travel agencies to quickly resolve issues

Following up with business partners to make sure everything is back on track after the troubleshooting

Providing constructive product feedback to improve experiences

Special project work as assigned by the manager

Qualifications:

Must have at least 2+ of office/admin experience or call center experience

Any experience taking escalated calls in a customer service environment is preferred

Very polished phone skills as well as strong written communication skills

Strong critical thinking skills and empathy for travelers when issues arise

If interested – please apply to this posting with your resume

We are an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran’s status, sexual orientation, or any other protected factor #pando1-3

Internal ID: 6192