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*Director of Housekeeping – Las Vegas, NV – Resorts and Hospitality

Hospital Housekeeping Systems

This is a Full-time position in Las Vegas, NV posted March 7, 2021.

The role of Director of Housekeeping is a critical hire for our future success in an expanding portfolio of resorts and time share properties.* Performs, oversees & sets standards for all Housekeeping functions.* Oversees staff & management scheduling for Housekeeping Department* Maintains, improves staff morale and engagement* Enforces HHS uniform guidelines, policy and procedures* Enforces a high standard of service excellence and initiates and provides coaching to obtain service goals* Maintains Resort Facilities and guest units to the highest standards of cleanliness* Assures all units are inspected for cleanliness prior to releasing for occupancy* Has written standards for all team members to follow during their shifts to insure all areas of the resort are properly cleaned* Tracks housekeeper efficiency and productivity to assure units are cleaned within time guidelines* Tracks room readiness to assure all rooms are cleaned by resort deadlines daily and available for Guests to check-in* Establishes and maintains excellent vendor relationships* Prepare annual budget in concert with the VP of Operations and President* Implement and monitor budget within financial parameters and guidelines set forth in approved budget* Utilizes labor forecast and labor tracking reports to schedule employees within budgetary guidelines* Receive and respond to guest housekeeping complaints in person and in writing as needed* Conduct, as necessary and required, the rooms and common area inspections with GM and VP of Operations* Attend weekly Operation Managers Meetings* Act as the Housekeeping Emergency Response Team coordinator* Facilitates the AM Forums and communicates effectively with all department heads via e-mail and other means.* Oversees pertinent flow of information between all departments as needed* Leads by example, builds morale, motivates and sets the highest standard of service excellence among team members* Interviews and helps facilitate hiring of new employees when needed* Document, discipline and assist in the termination of employees when needed* Utilize excel, Microsoft word and google programs to more efficiently utilize time* Insures welcome and certification programs are in place for new team members* Flexible schedule availability required, to include working weekends and holidays* Process and edit Housekeeping staff payroll as needed* Makes recommendations and implements policies and procedures to improve hotel/resort efficiency and service levels within the Housekeeping department* Understands and enforces all Safety & Security policies* Stay abreast of State and Federal legislation related to the resort and vacation ownership business* Ensure compliance with all Federal, State and local laws as it relates to resort and vacation ownership operations* Follow all safety incentive program guidelines to reduce workers compensation claims to include tracking and implementing (as needed) safety recommendations* Position is subject to transfer to other resorts and or positions within HHS Resorts & Hospitality Division* Other duties as assignedQUALIFICATIONS:Our ideal candidate will have a strong background in housekeeping management with focus on quality, productivity, guest satisfaction, team member’s satisfaction and profitability.* Bilingual abilities* College degree is preferable or equivalent work experience* 4 years of prior experience in a leadership role with at least two years managing salaried and hourly team members* Position imposes some physical demands. Movement required throughout the resort.* 70 % of the time is spent on the floor and around the resort supervising the team’s performance* Position also requires standing for periods of time. Must be able to lift or carry objects up to 50 lbs.* Demonstrates effective oral and written communication skills* Must possess excellent presentation and interpersonal skills with the ability to effectively interact with all levels within the division* Ability to work on computer systems to include Excel, PPT and Microsoft Word.* Ability to be flexible with work schedule including nights, weekends and holidays* Meticulous attention to detail, motivational skills, telephone etiquette and general office skills.* Ability to communicate in other languages is an asset* Demonstrated ability to manage conflict / resolution, stress and time management* Able to work with cleaning chemicals* Excellent customer service recovery and high sense of urgency* Effective judgement and decision-making ability* Must be proactive, self-motivated and demonstrates the ability to handle multiple projects and changing priorities* Effective collaborative skills; performing comfortably in group settings* Reports to the VP of Operations* Relocation is required