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Williams-Sonoma Inc. Customer Care Centers: Customer Service Representative

Williams-Sonoma Inc. Customer Care Centers

This is a Full-time position in Las Vegas, NV posted October 11, 2021.

Williams-Sonoma Inc.Seasonal Full-Time Customer Service Agents – Work from Home!Job Description: Why you and why us?Who are our Customer Service Agents?

They are people who truly care about creating a seamless experience for our customers.

Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands.

If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.What Benefits do you offer?40% Discount on most merchandise!Monthly performance bonuses up to $500!$250 bonuses for referring friends and family!$300 bonus for perfect attendance during the holidays!Fun contests / rewards and recognition programsPaid Training from the comfort of your homeOvertime, overtime, overtimeOpportunity to convert to benefited status within 90 days!Pay = $15.00/hrJob Duties: Your day to daySolve the problem efficiently: Quick with qualityMake it personal: Take ownershipInspire customer loyalty: Give them a reason to come backListen Carefully: Be attentiveEmphasize our effort: Because we careEssential Functions: The nuts and boltsAddress customer questions and concerns regarding product and delivery informationProvide product information, review alternative solutions if an item is out of stock and place orders for the customer.Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.Check inventory, process returns, issue replacements and credits for damaged or defective merchandisePerform other duties as assignedQualifications: What you need to applyHigh School diploma or GED1 – 2 years previous customer service experienceExperience in a performance-based or metric-driven environmentStrong ability to communicate both verbally and written with capable data entry skillsImportant Facts: MUST HAVE THESE FOR CONSIDERATIONAbility to complete mandatory paid training for 4 weeks 100% attendance is requiredEquipment you must have for training and for work:Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.No Chromebook, Windows 7, Windows 8 RT, or Windows 10 SSAntivirus/Anti-malware6 GB of RAMWired USB headset (with microphone) which is compatible with our systemsEthernet cable hardwired into you modem/routerWi-Fi is not permittedUSB to Ethernet converter if your computer does not have an Ethernet portMonitor: 15 inches or larger with minimum resolution of 1024 X 768Mouse and keyboardWebcam (built in or external) with minimum resolution of 640 X 480Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authenticationComputer must be hard wired to your modem, router, or gateway.

Wi-Fi is not allowed due to security and bandwidth constraints.Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.Wsgc.Com/Questions?


This will be sent after you apply.