This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Find jobs in Las Vegas today

To post a job, login or create an account |  Post a Job

  Jobs in Las Vegas  

Bringing the best, highest paying job offers near you

previous arrow
next arrow
Slider

Vitalant: Customer Service Rep

Vitalant

This is a Full-time position in Las Vegas, NV posted April 6, 2021.

Spanish Speaking PreferredPRIMARY PURPOSE:Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.DUTIES AND RESPONSIBILITIES: Performs all assigned duties in compliance with internal SOPs and external regulations.

Brings compliance issues to the attention of management.

Assures quality customer service to all customers.

Retains current donors by rebooking donation appointments.

Explains and/or enrolls donors in frequent donor programs.

Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.

Educates donors on pertinent issues (e.G.

the donation process, blood needs, blood components, etc.) Converts donors to automated and other new collection technologies to optimize the donation opportunity.

Assists donors, blood center staff and coordinators in resolving customer service issues.

Administers customer service and marketing surveys to donors.

Collects data and prepares reports, as assigned and performs other clerical duties, as needed.

Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.

Performs all other duties, at the discretion of management, as assigned.REQUIREMENTS:Knowledge/ EducationHigh school graduate or GED required.Licenses/ CertificationsNone.ExperienceOne year experience in related field required.Skills/Abilities Able to work in a team environment.

Strong customer service skills and ability to analyze customer-related situations and take appropriate action.

Effective communication skills, both verbally and in writing.

Able to maintain confidentiality.

Good working knowledge of PC software preferred.Vitalant offers the following benefits:Health insurance Accident insuranceHealth savings account Critical illness insuranceDental insurance Hospital indemnity insuranceVision insurance Business travel accident insuranceFlexible spending accounts Paid time offBasic life and AD& D insurance Commuter benefitsSupplemental life and AD& D insurance 401(k) retirement savings planShort-term disability insurance Employee assistance programLong-term disability insurance Education assistance program Care@Work program