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Technical Support Engineer V

Aristocrat

This is a Full-time position in Las Vegas, NV posted November 23, 2021.

Job Posting Title Technical Support Engineer V

Summary

• We’re looking for experienced technical support engineers with strong troubleshooting ability and analytical skills, good customer relation skills, and drive to make things work.

• You will be a member of a team of about 10-12 support engineers who respond directly to customer issues and who work with other teams to handle escalated issues and special technical projects and action plans.

• This role is customer-facing, and your work will impact operations at any one of the 300 casinos who are Oasis System customers.

• Our team is full of smart people with can-do attitudes.

Everyone on the team takes satisfaction in making our software work for customers.

What you’ll do

• Day-to-day responsibilities include working with customers, ATI team members, and other technical stakeholders to work through issues with Oasis software modules.

Technical Support Engineers are responsible to maintain case documentation, provide knowledge sharing to other team members, and work directly with customers to correct problems that cause casino downtime.

• On a regular basis, you will interact with customers –
– usually IT, marketing, or slot audit managers.

In addition, our team works closely with the application support teamWho they will interact with on a regular basis (individuals by title, global teams, cross functional teams, etc.)

• Our overall goal as a support team is to build customer satisfaction in the Oasis system product and for Aristocrat as a whole by providing in depth technical support to further customer goals and projects.

• All other duties as assigned.

What we’re looking for

• 3 years technical work in any field, including some SQL or enterprise networking or virtual environment support, gaming experience a plus but not required

• SQL or Enterprise networking or VM, MSSQL Server 2012
– 2019 , CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud based virtual environments (AWS, Azure, in-house clouds)

• Must be able to problem solve and troubleshoot under pressure.

• 4 year degree or relevant technical experience

Why Aristocrat?

  • World Leader in Gaming Entertainment

  • Robust benefits package

  • Global career opportunities

Our Values

  • All about the Player
  • Talent Unleashed
  • Collective Brilliance
  • Good Business Good Citizen

The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.