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Senior Information Technologies Customer Support Specialist

Las Vegas Metropolitan Police Department

This is a Full-time position in Las Vegas, NV posted March 8, 2021.

n n nn Senior Information Technologies Customer Support Specialist | .

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nn n Senior Information Technologies Customer Support Specialist n nn Position Description nn Salary Information: nThe salary for this position is negotiated through a collective bargaining agreement.

All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.nn nn Definition nIncumbents perform a variety of complex troubleshooting functions at the lead worker level to support the day-to-day operation of the Department’s computer systems and their users.n n Click here to view a complete copy of the class specification, including environmental and physical conditions.

nn Minimum Qualifications/Position-Specific Conditions nn Minimum Qualifications Training, Education and Experience nn Four years of increasingly responsible computer troubleshooting and customer service support experience; or completion of progression to an IT Customer Support Specialist II.

Equivalent to an Associate’s degree from an accredited college or university in computer science, management information systems, information technologies, computer programming, or a closely related field.

Possession of, or the ability to obtain, a valid, appropriate Nevada driver’s license.

**If you possess an Associate’s Degree from an accredited college or university in computer science, management information systems, information technologies, computer programming, or a closely related field; you are required to attach your unofficial college transcripts at the time of application.** n n Best Candidates Will Have Certifications obtained through the Microsoft Certified Professional Program,  CompTIA,  Cisco Internetworking Certification Program, or any other approved information technology certification.

A degree from an accredited college with major course work in Information Technologies.

More than four years of recent experience in computer troubleshooting and customer service support.

Lead worker experience in technical and functional tasks.

Conditions of Employment nIn addition to the General Conditions of Employment found here , the following specific conditions of employment and physical conditions apply to this position:n n Personal Appearance: While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public.

Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty.

Employees are prohibited from stretching or “gauging” their earlobes.

All jewelry implants will not be exposed or visible while on duty.

Tattoos or branding will not be exposed or visible while on duty and/or representing the Department.

Such markings must be covered by clothing, and may not be covered by make-up or bandages.

Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.

Subject to callout on a 24-hour basis, which requires the employees to live within the jurisdiction of LVMPD, i.e., a 25-mile radius starting at Sahara and Valley View Blvd.

May work holidays, weekends, and/or varying shifts.

Maintain an appropriate Nevada driver’s license.

Physical Conditions Mobility to work in the office and off-site locations housing computer equipment.

Bodily strength and endurance sufficient to sit at computer terminals for prolonged periods of time and lift and move moderately heavy computer equipment.

Dexterity sufficient to effectively use the keyboard.

Agility sufficient to bend, stoop, crawl, and reach to access computer equipment and connections.

Sight sufficient to read fine prints on the computer monitor or documents.

Speech and hearing sufficient to communicate with others over the phone and in person.

Selection Process nn Application Filing nApplications must be submitted online and received by the posted closing date and time.

Decisions on an applicant’s qualifications for this position will be made solely on the information contained in the application and therefore, should be filled out in its entirety.n nTo apply, you may access the employment page directly by going to https://www.governmentjobs.com/careers/ lvmpd.

To determine your status after submitting an employment application, you may access your account by going to https://www.governmentjobs.com/Applications/Index/lvmpd .

n n Application Screening (Pass/Fail) nApplications will be reviewed to determine those candidates who meet the minimum qualifications and are in the top group to continue in the testing process.

Those who most closely match the criteria set out in the “Best Candidates Will Have” section will be in the top group.

These qualified candidates will be invited to participate in the remainder of the testing process set forth below.

Applicants will be notified of the results of the screening process via email.n n If you have not received your notification by 5pm on Friday, March 12, 2021, it is your responsibility to confirm your eligibility to test for this position by contacting the OHR representative listed below in the Inquiries Section.

n n Exam Dates* n Exam #1: Practical Exam (Weighted 30% )
– Beginning Monday, April 12, 2021 n Exam #2: Oral Board (Weighted 70%)
– Beginning Wednesday, April 14, 2021n n*While the LVMPD is operating under a state of emergency, primarily due to, but not limited to, the COVID-19 pandemic, the LVMPD reserves the right to modify the selection processes and test instruments in accordance with accepted legal, ethical, and professional standards.n n**Due to security reasons, personal belongings permitted in the testing facility will be limited.

Items such as large backpacks, briefcases, duffle bags or similar items may not be allowed.

Those items permitted will be left to the discretion of the LVMPD employees administering the examination and may be subject to a search.n n***If you believe you are eligible for Veteran’s Preference Points and want to be considered for them, you MUST attach your DD Form 214 (Member-4) or Statement/Proof of Service to your application showing 181 days of active duty in good standing.

This is the ONLY time your proof of military service will be accepted.For more information on Veteran’s Preference Points, please refer to the Frequently Asked Questions on the employment page at www.lvmpd.com .n n Additional Selection Processes nIf you successfully complete the above selection process, you will undergo a thorough background investigation, including a polygraph exam.

The background investigation takes approximately 90 to 120 days to complete.

You must also meet the LVMPD Hiring Standards.

LVMPD employees participate in the Department’s random drug screening process.

For more information on the background process, click http://www.lvmpd.com/en-us/ProtectTheCity/Pages/EmploymentStandards.aspx nn Additional Information nnPlease visit the FAQs and General Conditions of Employment under Employment Standards, available on our employment site for a listing of the LVMPD’s open competitive selection and employment policies, and other pertinent information.

Please visit www.protectthecity.com for additional information pertaining to the LVMPD and its hiring process.n n Inquiries nQuestions regarding this selection process may be directed to:nn Erika Hernandez, Human Resources Technician, e14981h@lvmpd.com , (702) 828-3986 Jenell Sanner, Analyst, j8323s@lvmpd.com , (702) 828-4096 If you require assistance or special accommodations during any part of the application process, contact Analyst Jenell Sanner at (702) 828-4096 and  j8323s@lvmpd.com .

nn nn Agency Las Vegas Metropolitan Police Department nn n n