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Medical Customer Service Representative

C3/CustomerContactChannels

This is a Full-time position in Las Vegas, NV posted May 12, 2021.

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Company Overview

In today’s experience economy, people don’t buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

Job Responsibilities

  • Professionally handle a high volume of incoming calls
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
  • Ability to utilize and navigate multiple systems simultaneously
  • Resolve customer issues via one call resolution guidelines and/or escalated process
  • Meet or exceed company and client performance metrics
  • Responsible for call disposition and account notes as required
  • Ability to accept and embrace changes within the current business environment

Qualifications

  • 1+ years of experience in customer service preferred
  • Stable work history
  • Strong detail orientation and excellent communication/listening skills
  • Ability to pass all skill assessments
  • Ability to pass a drug screen and background check
  • Strong decision making and ability to demonstrate empathy
  • Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
  • Highly developed sense of integrity, commitment to customer satisfaction and ability to identify customer needs
  • Meet all attendance and dependability requirements

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.