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Customer Service Representative (Social Media)

TELUS International

This is a Full-time position in Las Vegas, NV posted September 17, 2022.

The Content Moderator position is responsible for ensuring legal compliance and safety of content uploaded to the platform. Content moderators are key roles that serve as an important first line of defense in protecting social media users from exposure to inappropriate, disturbing and potentially unsafe online content.

Note: This position may start as a work-from-home position and will transition to onsite within our contact center at a later time, in accordance with health and safety recommendations from local government and our organization.

Specific Responsibilities May Include:
* Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies, workflows and targets, which may include graphic, violent, sexual, explicit, political, profane and otherwise highly disturbing content

* Uphold a high standard of accuracy and quality while fulfilling job responsibilities

* Participate in frequent refresher training to always conduct correct moderating policies

* Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

* Make suggestions for improving efficiency

* Draw up daily activity report

Required Experience, Skills & Competencies:
* Demonstrated stable job tenure

* Social media savvy

* Strong emotional intelligence and resilience

* Sound coping, emotion regulation, and stress-management skills

* Ability to to perform duties objectively, devoid of inherent biases or personal beliefs

* Accurate and critical work attitude

* Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks

* Strong prioritization skills

* Ability to think critically and make quick decisions

* Enthusiastic and proactive team player

* Collaborative and has a growth mindset

* Strong spelling, grammar, and reading skills

* Experience in content or community moderation is a plus

* High school diploma or equivalent

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

* We embrace change and initiate opportunity

* We have a passion for growth

* We believe in spirited teamwork

* We have the courage to innovate

Job Type: Full-time

Salary: $14.00 per hour

Job Type: Full-time

Salary: $15.00 per hour

* Weekend availability

Ability to commute/relocate:
* Las Vegas, NV 89102: Reliably commute or planning to relocate before starting work (Required)

* Associate (Preferred)

* Social media management: 1 year (Preferred)
* Marketing: 1 year (Preferred)

Work Location: One location