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Customer Service Representative

Preferred Homecare

This is a Full-time position in Las Vegas, NV posted November 24, 2021.

**Generous Sign-On Bonus Offered to Eligible New Hires**

Preferred Homecare is the leading provider of comprehensive home healthcare products and services in the Western United States.

We offer a full range of infusion, nutrition, respiratory, and home medical equipment therapies and services across the West and Southwest.


– An inclusive, open and friendly environment focused on our associates and their success
– Comprehensive benefits package with flexible options to fit your individual health and financial needs
– Robust training programs focused on job-related skills and professional development
– An industry leader who continues to transform the way care is delivered to our patients
The Customer Service Representative is responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders.

This position is the voice of the organization as well as the primary resource for patients and physicians to obtain information and answers to questions.

Responds to telephone inquiries and orders from patients and referral sources
May assist walk-in patients with the selection of equipment, supplies, and services
Determines resolution of patient and referral inquiries, questions, or concerns
Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate
Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services
Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery
High School diploma or GED required
Prefer 3-6 months experience in home health, customer service, call center or insurance setting
Strong organization and communication skills
Should have basic computer and typing skills
Job Type: Full-time

401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Tuition reimbursement
Vision insurance
Monday to Friday
Supplemental Pay:
Signing bonus
Work Location:
One location
Work Remotely:
Work Location: One location