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Customer Service Representative – Association Programs


This is a Contract position in Las Vegas, NV posted July 4, 2021.

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
Do you want to start your career with a stable and growing Fortune 500 company? Are you passionate about customer service and helping others? If so, the opportunities we have at our Gallagher Service Center would be perfect! Gallagher has several association clients who rely on us to ensure their members have an outstanding customer experience.
The position pays $15/hr with a monthly incentive based on call center metrics such as QA/customer service scores, with benefits (medical, dental, visioin, etc) that start on day one. The schedule will be Monday – Friday early/regular day shift – No weekends!
Position Summary: As a Customer Service Representative for our Association Programs team, you will answer questions and provide administrative support about benefits/perks available to members of our client associations.
Essential Duties and Responsibilities:

  • Answer inbound calls and emails related to retail benefits, continuing education courses, insurance benefits, a variety of personal benefits, as well as other benefits offered by our association clients.
  • Respond to inquiries about reasons for denying applications, reasons for canceling coverage, or other policy questions.
  • Forward client inquiries to the appropriate parties, if we cannot provide the information being requested.
  • Process documents, such as endorsements for group insurance policies, association packets, and review other requests necessary to ensure a successful resolution.


  • High school graduate
  • Minimum of 1 year of customer service experience
  • Strong typing and basic computer skills


  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word

Work Traits:

  • You should have good verbal communication skills
  • You should maintain a high level of professionalism with clients and establish a positive rapport with every caller

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


Additional Information