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Customer Service Representative

Sitel Group

This is a Full-time position in Las Vegas, NV posted September 21, 2022.

Job description

This position is ONSITE at our SITEL Las Vegas location: 420 E Pilot Rd #3620, Las Vegas, NV 89119

You must live within 50 miles of the address listed above to be considered for this role.

As a High End Retail Customer Care Specialist, you will deliver exceptional experiences every day for one our our luxury fashion brands that creates handbags, clothing, shoes, accessories, makeup, fragrances, and home decoration. You will get to be part of an organization that encourages every team member to Learn, Lead & Grow.

About the Position:

  • Exceptional online customer service support through answering e-mails, phone calls, and chats while creating a repeat client base and maximizing online sales.
  • Provide support and information regarding eCommerce products, stock, availability, order inquires, returns, exchanges, and shipping information
  • Act as a generalist to clients and prospects regarding fashion trends, proving styling recommendations based off of individual client needs
  • Demonstrate passion for the brand and keep relevant with brand information with products, brand storytelling, social responsibility, services, promotions, and marketing trends.
  • Exercise clear communication with various care center partners, leaders, and peers

About the Benefits:

  • Employee discounts
  • Growth opportunities through various development programs
  • SitelFit wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

Required qualifications, skills and experience

About You:

  • Want to drive customer satisfaction through voice, chat, and/or email communications
  • Excellent writing, grammar, and communication skills
  • Luxury eCommerce sales and/or customer service experience with a keen understanding of luxury needs and expectations
  • Intermediate to advance computer skills with the ability to work with fast-paced systems handling multiple databases at the same time
  • Resourceful and creative problem solver
  • Ability to prioritize and multi-task in a fast paced and dynamic environment with strong management skills
  • Ability to work flexible retail schedule including weekends, evenings, and holidays
  • 2+ years of previous retail, call center, or hospitality experience
  • Are 18+ years of age
  • Have a high school diploma or GED
  • Can pass a criminal background check


Why Sitel

Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group , one of the largest global providers of customer experience (CX) products and solutions! As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. At Sitel, we believe happy associates are successful ones. That’s why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.

Apply today and experience a-day-in-the-life at Sitel!

EEO statement

COMMITMENT TO ETHICS AND EQUAL EMPLOYMENT OPPORTUNITY: Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company’s policies. SYKES is proud to be an equal employment opportunity employer. SYKES is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.
Associated topics: csr, customer care associate, customer care representative, customer service representative, internship, phone, representante de servicio al cliente, service, system support, technical support