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Customer Service Associate

Associa

This is a Full-time position in Las Vegas, NV posted May 12, 2021.

Job DescriptionDo you want to help people make their house a home? Do you thrive on providing great customer service while making a difference? We want to hire a Customer Service Associate who shares our vision, values and commitment to superior customer service. A Customer Service Associate responsible for assisting customers with any troubles or inquiries that they might have Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.If you’re a determined self-starter with a passion for finding solutions and you want to join a dynamic, talented and successful team, join the Associa Nevada South team in Las Vegas, NV as a Customer Service Associate. We’re four-year-in-a-row recipients of the prestigious Great Place to Work certification, which recognizes companies with high-trust, high-performance workplaces.Want to learn more? Apply now! JOB DUTIES AND RESPONSIBILITIES Duties include but are not limited to: Coordinate with customers to resolve any billing inquiries. Act as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers. Assess the customer’s needs and translation into solutions. Other duties as assigned. RequirementsKNOWLEDGE AND SKILLS Knowledge of general office equipment (copier, fax, phone systems, etc.). Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills.EDUCATION AND EXPERIENCE High School diploma or GED Required Associates Degree Preferred At least one year closely related experienceCompany DescriptionWith more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit