Customer Service

We are looking for a dedicated, full-time hard working inside sales/customer service representative who will thrive in a fast paced environment.

This individual should ideally have previous customer service experience, be self-motivated, possess excellent negotiation and interpersonal skills and strengthen existing customer relationships.

Responsibilities

• Answering all incoming calls.
• Receiving and processing all fax and email messages.
• Generating quotes.
• Troubleshooting and resolving all customer issues.
• Work directly with sales managers and representatives to implement the customer service portion of operations.
• Provide a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel.
• Advise customers on payment terms.
• Arrange for pick up freight from the shippers location.
• Shipment track & tracing .

Job Requirements:

Key Skills & Qualifications

• High school diploma
• Knowledge of transportation, logistics, or freight forwarding.
• Must have time management skills and the ability to multi-task.  
• Strong communication in telephone, email, and interpersonal skills.
• Must be able to comply with all US Customs regulations as well TSA regulations as Concordia is a CCSF.
• Strong customer service, organizational skills and attention to detail is a must.
• Proficient computer skills and standard PC application skills required.
• Must be able to read, write and speak English fluently

In this role you can expect:

• Competitive Salary & Bonus Program
• Medical Benefits
• Paid Time Off (Holidays & Vacation)