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Community Support Manager


This is a Full-time position in Las Vegas, NV posted March 8, 2021.

The team at V Shred is looking for an experienced Social Media/Community Manager to manage engagement and maintenance of our various social media accounts, Facebook groups.

The candidate will manage and develop a Customer Experience team responsible for growing engagement on social media as well as provide fast and efficient support on comments/questions from within our community.

Revenue and overall ROI will be a top measure of success and the right candidate will have the ability to build strong voice guidelines that cater to community needs while still acting in a revenue focused capacity.n nWe currently have several Facebook pages with over 12M fans, 2.1M Youtube subscribers, 2.5M instagram followers and four private Facebook groups with over 700k members.

The groups are exclusive to paying customers and dedicated to assisting our customers during their fitness journey.

The ideal candidate has previous experience as a community or social manager and a passion for health and fitness.

The candidate will be expected to uplift and grow our community, identify trends, monitor and report key metrics, optimize content, with the ability to organize and manage a team.n n Responsibilitiesn Effectively manage a team of Customer Experience support representatives in dealing with customer inquiries or questions through Facebook Communities Help build, grow and manage V Shred & Sculpt Nation social communities, particularly the engagement from our social posts, social ads and other forms of social content and assets.

Interact with our customers to align unselfish service of their needs, with our company objectives.

Be the eyes and ears of our brand as if your own reputation depended on it.

Minute by minute participation in conversations that surround our content and brand, and promptly interacting and responding to comments “be a mediator.” Identify opportunities and potential threats in user generated content surrounding our brand, report to appropriate parties.

Monitor and report on feedback, reviews and UGC.

Create and update daily, weekly and monthly reports for leadership and stakeholders.

Align with marketing to coordinate and prepare for upcoming campaigns, launches and other notable events Ability to analyze data and create actionable insights to make informed decisions with the goal to improve our engagement and revenue.

Ability to bring innovation and new strategies to make our Facebook groups and our general community fortified.

Stay up to date on social media trends and best practices.

Provide engaging text, image and video content for social media accounts by working internally with social media and marketing teams.

Be a valuable resource to our audience.

People will post on our page to ask a question, get some information, or share their experience with our products.

You are responsible for responding to each and every audience member in a timely conversational encouraging manner.

Build relationships with customers, potential customers.

Build relationships by engaging with our audience.

Provide valuable authentic information and customer service ie.

Product knowledge, nutritional assistance, assistance with their programs or workouts.

Moderate accounts to ensure they meet our community guidelines and standards.

Recognize each interaction as an opportunity to bring a customer closer.

Distinguish a lead and treat each as though the person is physically in front of you and asking for help.

n n Requirementsn 5+ years working in Social Media, specifically Facebook 3+ years proven work experience as a Community/Support Manager and can give examples of success with previous companies worked for Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics Hard worker who moves fast and can also organize a team.

Revenue driven, with the ability to build a really cool culture inside the groups.

Has work experience or training in advertising, PR, online marketing or similar field.

Knowledge of online marketing and marketing channels Experience launching community initiatives.

Ability to identify and track relevant community metrics.

Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound.

Management experience or obviously ready for promotion to management.

Go getter who is eager to meet and exceed objectives and take on more responsibility.

Brings to the position outstanding organizational skills, innovation and the ability to handle multiple projects simultaneously while meeting deadlines.

Excellent written and verbal communication skills.

Hands on experience with managing brands in our niche with similar or larger following.

Attention to detail and ability to multitask.

Ability to communicate results to management and in a fast paced environment.