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Call Center – Trainer


This is a Full-time position in Las Vegas, NV posted March 8, 2021.

A bit about us:Established in 2015, our client has outsourced contact centers support 30,000 clients across 8 countries with unparalleled cloud-based, scalable, fully customized customer service solutions, deeply evaluated and highly trained customer service champions, and a fanatical commitment toexceed your expectations.Why join us?Be a part of a turnkey contact center outsourcing solutions, customized to specific customer needs, that turn your customers into enthusiastic brand advocates.Job DetailsWe are looking for an experienced trainer in the BPO industry both support and sales, who will train new hires in their respective roles and engage in ongoing training and refresher courses to ensure we have the best team.This role will be challenging as we live in a fast paced environment, where your only constant is change.If you can resonate with this, and enjoy working from home, then keep reading.The trainer’s responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires.This role requires a high EQ (emotional intelligence) and discipline.Ultimately, you will make sure our customer service and sales representatives develop their skills and successfully address clients’ needs and generate revenue.Develop educational material (e.g.

videos and manuals)Develop sales training to help agents maximize the revenue they are generatingOrganize classroom-style seminars about product features and sales techniques (remote environment)Conduct role-playing activities to develop interpersonal skills (e.g.

negotiation, teamwork and conflict management)Identify individual and team skills gapsSchedule regular training sessionsEnsure new hires take on basic sales training courses, including communication and troubleshooting skillsLiaise with managers and encourage on-the-job coaching (e.g.

how to handle difficult client cases)Coordinate mentorship programs for new customer service representativesAssess the impact of each educational course on staff performance and client satisfactionMaintain updated records of training curricula and materialSkills & QualificationsTraining Experience (4+ yrs)Sales Trainer (2+ yrs)