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Call Center Sales Representative

Diamond Resorts®

This is a Full-time position in Las Vegas, NV posted April 9, 2021.

Company Description

DIAMOND RESORTS™ OFFERS:

  • Competitive Compensation
  • Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry Leading Training Program
  • Real Opportunities for Growth!

Job Description

Now Hiring Call Center Representatives!

  • Must be able to work a flexible schedule including nights, weekends and holidays.

    Apply now at diamondresorts.com/careers
    Use Job Number CC-0000XA to Search for Platinum Agent I

    The Platinum Agent I is responsible for providing a superior level of service to Platinum Elite members of THE Club® while serving as the point of contact for all servicing requests including, but not limited to, booking resort and travel related reservations, processing payments, achieving all related metrics and answering general account questions for members.

    Essential Job Functions

  • Provides a superior level of customer service to Platinum Elite members and owners.
  • Responsible for handling blended inbound and outbound contacts including calls, chats, and emails.
  • Performs other functions including, but not limited to, booking, modifying, cancelling resort reservations and exchanges, processing payments, and educating members on benefits of THE Club®.
  • Researches and uses empowerment to resolve concerns and questions raised by members.
  • Completes detailed notes in common area of member account after each interaction.
  • Provides information to members as it related to their account.
  • Practices and maintains the highest standards of professionalism when interacting with members, team members, and management.
  • Complies with departmental policies regarding attendance.
  • Must be able to identify multiple membership products and services.
  • Consistently practices the meaning of “yes” and maintains the highest standards of professionalism when interacting with management, fellow team members and members.
  • Held accountable for all reservation productivity including inbound and outbound reservations.
  • Must meet or exceed required departmental expectations to be eligible for incentive programs.
  • Qualifications

    EDUCATION

  • High school diploma or equivalent
  • Experience

  • A minimum of (1) year of experience in the customer service and/or call center field required.
  • LICENSES & CERTIFICATIONS

  • Timeshare Sales License required
  • Additional Information

    Apply now at diamondresorts.com/careers

    Search CC-0000XA for Platinum Agent I

    Link: https://diamond.taleo.net/careersection/jobdetail.ftl?job=CC-0000XA&lang=en