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Call Center Customer Service Representative – Remote

Colt Midstream

This is a Full-time position in Las Vegas, NV posted September 17, 2022.

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

Job Requirements:

  • Responsibilities:

    • Receiving or making a high volume of calls from or to customers.
    • Striving to achieve first call resolution and maintain the quality of service provided by the call center.
    • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
    • Responding efficiently to customers and creating a positive experience.
    • Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
    • Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
    • Understanding and using the required software, reports, tools, and metrics.
    • Transferring and escalating the calls to the appropriate department if needed, such as sales.
    • Participating in training and striving to increase and improve existing skills.
    • Adhering to all company policies and procedures.

    Requirements:

    • High school diploma or equivalent.
    • More education or experience may be preferred.
    • Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
    • Proficiency with computers, especially with regards to CRM software.
    • Ability to resolve conflict and diffuse tension.
    • Strong time management skills.
    • Being able to speak more than one language fluently would be highly advantageous.

    Benefits Offered:

    • Medical, Dental, Vision & Life Insurance
    • 401k Plan
    • PTO program
    • Stock Options
    • Monday to Friday schedule
    • Team based company culture
    • Relaxed office environment

Associated topics: call center, call center associate, clerk, client, client service, customer care associate, customer service, internship, phone, platform support