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Bilingual (English/Spanish) Customer Service Operations Representative- Las Vegas, NV

Humana MarketPOINT, Inc.

This is a Full-time position in Las Vegas, NV posted May 1, 2021.

DescriptionThe Consumer Service Operations Representative 3 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 3 performs advanced administrative/operational/customer support duties.ResponsibilitiesWhere you Come InThe Consumer Service Operations Representative 3 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.What Humana OffersOur Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.Required Qualifications – What it takes to Succeed• Minimum of 2 years of customer service experience, including typing/data entry• Fully Bilingual English/Spanish. Must be able to speak, read and write in both languages without limitations or assistance. If selected for the position, you will be required to take a Language Proficiency Assessment in English/Spanish. See Additional Information on testing• Previous inbound and/or outbound call center or related customer service experience• Proficient in Microsoft Office Outlook and Word• Excellent verbal, listening and written communication skills• Aptitude for quickly learning and navigating new technology, systems and applications• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems• This position will start as remote/work at home, due to current COVID, restrictions, but will resume as an agile based position once it is determined safe to return to the office• Ability to travel to within and around Las Vegas, NV guidance centers as needed• The hours for this role are Monday-Friday 8:30 am-5:00 pmPreferred Qualifications• Associate’s or Bachelor’s Degree• Previous healthcare experience• Clerical support background in a healthcare environment• Familiarity with medical terminology• Medicare experienceAdditional Information – How we Value You• Benefits starting day 1 of employment• Competitive 401k match • Generous Paid Time Off accrual • Tuition Reimbursement• Parent Leave• Go365 perks for well-being• Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.• Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1MPlease be advised, Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Candidates must be tested in ALL languages listed on the description.Interview FormatAs part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn’t missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.#ThriveTogether #WorkAtHomeScheduled Weekly Hours40